Duration

5 days

Overview

In this 5-day course, you learn how to troubleshoot problems that might appear in an IBM Business Process Manager V8.5.0.1 environment. It teaches you problem isolation techniques that enable you to be self-sufficient and effective in discovering and resolving runtime problems. IBM consultants and IBM support teams assist their customers by using many of the methodologies that are introduced in this course.

Training Paths that reference this course are:

System Administrator skills for IBM Business Process Manager Advanced V8.5.5
System Administrator for IBM Business Process Manager Advanced V8.5

Objectives

Describe key problem determination steps
Describe error prevention strategies
Identify and collect MustGather data for IBM Business Process Manager
Use the server logs viewer tool to read logging and tracing files
Query failed events through Failed Event Manager and resubmit the events after the problem is resolved
Describe the exception types from the SCA programming model: service business exceptions and service runtime exceptions
Examine the trace log to follow the navigation steps inside the business process engine
Isolate and troubleshoot WebSphere Adapter-related runtime problems
Explain how to troubleshoot Advanced Integration services (AIS)
Use Business Process Choreographer Explorer to examine problems with running business process instances

Audience

This advanced course is designed for system administrators.

Prerequisites

You should successfully complete course Administration of IBM Business Process Manager Advanced V8.5 (WB867) (ZB867) or have equivalent experience.

Since WebSphere Application Server supports the core JEE services, WebSphere Process Server administrators must know some WebSphere Application Server problem determination techniques. Therefore, this course contains some topics that are also covered in course Websphere Application Server V8.5 Problem Determination (WA591) (ZA591) and (VA591)

Course Outlines

Course introduction
IBM Business Process Manager troubleshooting methodology
WebSphere Application Server and IBM Business Process Manager systems and components
Gathering diagnostic data
Exercise: Gathering diagnostic data
MustGather data and IBM Support Assistant
Exercise: Using IBM Support Assistant
WebSphere Application Server problem determination refresher
Configuration problems
Exercise: Troubleshooting an online Process Server
Troubleshooting process application deployment
Exercise: Troubleshooting process application deployment
IBM Business Process Manager Standard runtime problems
Exercise: Troubleshooting Business Process Manager Standard runtime problems
Exercise: Troubleshooting the user interface
Troubleshooting SCA runtime problems
Exercise: Troubleshooting an SCA application with runtime errors
Business Process Choreographer problems
Exercise: Troubleshooting a long-running business process
Troubleshooting the advanced deployment environment
Exercise: Troubleshooting Advanced Integration services
Business Process Manager performance problems
WebSphere Adapter problems
Exercise: Troubleshooting WebSphere Adapters
Problem prevention and best practices

Programme scope, delivery arrangements and suitability are confirmed during enquiry.