Duration
4 days
Overview
The NetBackup 8.2: Maintenance and Troubleshooting course provides IT professionals with instructions on troubleshooting Veritas NetBackup software. This course covers general error detection tools and troubleshooting methodologies. It enables students to learn how to resolve issues related to the NetBackup database, devices, media, disk, cloud, OST, deduplication, and virtualization. In addition, students study the functions of key NetBackup processes and learn how to enable, view, and manage the associated logs.
Course Objectives
After completing this course, you will be able to:
Identify the NetBackup interfaces and tools commonly used to gather information about problems.
Manage debug log settings, including log retention and rollover.
Prepare and gather debug logs for sending to Veritas Support.
Troubleshoot ECA and CRL issues.
Describe the methodology to troubleshoot common installation issues.
Explain the new VxUpdate error codes and their corresponding resolution.
Describe the use and features of the Logging Assistant.
State and resolve common NetBackup Web UI access issues.
Explain Agentless VM recovery for VMware backups.
Troubleshoot common issues.
Describe the methodology to troubleshoot the NetBackup Cloud storage configuration issues.
Describe the methodology to troubleshoot the OST plugin backup logging.
Use tools to maintain and troubleshoot NetBackup deduplication.
Troubleshoot common VMware and Hyper-V backup and recovery issues.
Describe how NBU integrates with RHV.
Maintain configuration and troubleshoot Storage Lifecycle Policies and Auto Image Replication.
Extract relevant data from legacy logs, and use the vxlogview command to format data from raw unified logs.
Recognize common debug logs messages and search terms related to various failed backup job.
Work with commands to run, maintain, and troubleshoot the databases.
Who Should Attend
This course is for NetBackup administrators, operators, system engineers, and technical support personnel who want to broaden their NetBackup advanced troubleshooting knowledge and skills on a Windows or UNIX platform.
Prerequisites
Students should be familiar with general network and storage concepts, and administration and configuration of Windows or Linux operating systems. Students must also have one to three years of experience with basic NetBackup administration, configuration, and operation. These prerequisites can be met by attending any version of the NetBackup Administration course plus additional on-the-job experience.
Hands-On
This course includes practical hands-on lab exercises to apply your new skills in a virtual NetBackup domain. At the start of class students will choose between Windows-based or Linux-based NetBackup servers to perform lab exercises.
Course Outline
Troubleshooting Methods and Tools
Troubleshooting situations and methodology
Gathering symptoms and information
Additional troubleshooting resources
Labs:
Exercise A: Introduction to the lab environment
Exercise B: Navigating in the NetBackup (8.2) Administration Console
Exercise C: Viewing the NetBackup configuration
Exercise D: Testing backup and restore operations
Exercise E: Viewing common NetBackup problem information sources and collection tools
NetBackup Process Flow
Core process functions
Backup process flow
Tape restore process flow
Disk restore process flow
Viewing process flow information
Labs:
Exercise A: Tracing backup process flow – to tape-based storage
Exercise B: Tracing backup process flow - to disk-based storage
Exercise C: Tracing restore process flow
Exercise D: Tracing process flow for a failed job
Debug Logging
Preparing to gather debug logs
Enabling debug logs
Performing log management
Capturing debug logs
Labs:
Exercise A: Enabling debug logs
Exercise B: Setting the logging levels
Exercise C: Enabling legacy logging
Exercise D: Running manual backups
Exercise E: Collecting logs and copying them to the file share
Troubleshooting Communication Issues
NetBackup Secure Communications
Support for External Certificates
Working with Certificate Revocation Lists
Troubleshooting NetBackup Installation and Upgrade Issues
NetBackup 8.2 Installation Updates and Troubleshooting
Working with and Troubleshooting VxUpdate
Working with the Logging Assistant
Labs:
Exercise A: Troubleshooting Master server upgradeissue
Exercise B: Working with VxUpdateTroubleshooting NetBackup WebUI
NetBackup Web user interface: Synopsis
NetBackup Web user interface and RBAC
Troubleshooting NetBackup Web user interface
Agentless Recovery for VMware backups
Labs:
Exercise A: Accessing the NetBackup web interface - problem scenario 1
Exercise B: Accessing the NetBackup web interface - problem scenario 2
Exercise C: Creating a custom role
Exercise D: Editing user access rules
Exercise E: Creating an object group
Exercise F: Limiting role permissions to specific objects
Troubleshooting Cloud Storage and OST Plug-ins
Using the cloud with NetBackup
Troubleshooting OpenStorage Technology (OST) logging
Troubleshooting NetBackup Deduplication
Understanding NetBackup deduplication and deduplication process flow
Maintaining and troubleshooting NetBackup deduplication
Recovering from MSDP server failure
Multi-Domain and VLAN support for MSDP
Certificate configuration
Labs:
Exercise A: Monitoring and troubleshooting MSDP
Exercise B: Verifying a MSDP Backup Image
Exercise C: Discovering and fixing orphan MSDP data
Troubleshooting Virtual Environments
Troubleshooting VMware backups
Troubleshooting Hyper-V backups
NetBackup support for RedHat KVM
Troubleshooting Storage Lifecycle Policies
Understanding Storage Lifecycle Policies
Troubleshooting Storage Lifecycle Policies
Troubleshooting data classification
Understanding Auto Image Replication
Troubleshooting Auto Image Replication
Labs:
Exercise A: Storage Lifecycle Policies – problem scenario 1
Exercise B: Storage Lifecycle Policies – problem scenario 2
Introduction to Log Analysis
Preparing for debug log analysis
Viewing debug logs
Analyzing debug logs for a successful backup job
Analyzing debug logs for a failed backup job
Labs:
Exercise A: Locating backup information in the Activity Monitor
Exercise B: Locating collected log files
Exercise C: Viewing and analyzing logs
Understanding the NetBackup Catalog
The NetBackup catalog
The NetBackup relational databases (NBDB)
Catalog backup and recovery
Maintaining the NBDB
Labs:
Exercise A: Reviewing the NetBackup catalog structure
Exercise B: Configuring, performing, and analyzing catalog backups
Exercise C: Using the cat_convert command
Exercise D: Corrupting the NBDB
Exercise E: Recovering the NBDB from a backup
Exercise F: Recovering the NBDB from staging (Optional)
Appendix A: Troubleshooting Tape Devices and Media
NetBackup device troubleshooting
Common NetBackup device issues
Media and device selection
Media-related status codes
Troubleshooting frozen and suspended media
Labs:
Exercise A: Tape devices and media - problem scenario 1 (Optional)
Exercise B: Tape devices and media - problem scenario 2 (Optional)
Appendix B: Troubleshooting Disk Backup Resources
Overview of disk-based backups
Maintaining and troubleshooting BasicDisk
Maintaining and troubleshooting AdvancedDisk
Maintaining and troubleshooting OpenStorage
Labs:
Exercise A: Disk devices - problem scenario 1 (Optional)
Exercise B: Disk devices - problem scenario 2 (Optional)
Appendix C: Troubleshooting Basic Communication Issues
Understanding NetBackup communication
Configuring NetBackup and network communication
Troubleshooting network and NetBackup communication problems
Common NetBackup communication issues
Labs:
Exercise A: NetBackup communications – problem scenario 1 (Optional)
Exercise B: NetBackup communications – problem scenario 2 (Optional)
Exercise C: NetBackup communications – problem scenario 3 (Optional)
Programme scope, delivery arrangements and suitability are confirmed during enquiry.