Duration

3 days

WHAT IS VERISM™ PROFESSIONAL?

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.It helps organizations to define their service management principles. These principles will be relevant to all products and services, and include areas like security, quality, cost and risk. Service management principles are defined and communicated throughout the organization, acting as ‘guardrails’ or guides for all product and service development and operation.
The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM™ Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They can translate strategic direction into a successful operating environment. The certified VeriSM™ Professional has proven his or her ability to create and use a Management Mesh that is based on the organization’s portfolio, principles and governance needs. After creating or adapting the Management Mesh based on new requirements, a VeriSM™ Professional can manage the product or service through the Define, Produce, Provide and Respond stages.

BENEFIT OF VERISM™ PROFESSIONAL

It helps organizations to define their service management principles
VeriSM is one of the best answers for today's challenges in digital transformation
It represents all the good from traditional IT-based practices and raises them up to organizational level.
It brings together the latest thinking to help us keep pace witht hat transformation.
Understand the needs of the consumer and business, hence capable of delivering value
Ability to implement the VeriSM™ model and concepts within their business
Allows businesses to deliver services and products that meet customer demand
Demonstrator of commitment to Service Management training
Increases the value of the individual within their organization

WHO SHOULD ATTEND?

The VeriSM™ Professional certificate is relevant for professionals operating in organizations that have the ambition to

digitalize or further digitalize the development and delivery of their products and/or services. The target group includes, but is not limited to:

Specialists, lower and middle managers from all organizational disciplines, who are tasked with translating strategy to operation.
Professionals involved in guiding products or services through the enterprise value chain.
Professionals involved in the implementation of digital transformation initiatives.
Consultants and coaches, who assist an organization in planning, building and operating the VeriSM™ model in order to meet digital transformation objectives.
Junior professionals who aspire to fulfil any of the above roles or responsibilities.

Delivering new service management and product development practices that put your business first
Implementing service management which adds value to your business, making you more valuable in the

marketplace

Driving internal engagement and making changes that matter to the customer
Being a sought after pioneer in delivering service management for the digital age
Being part of a growing community.
Enables businesses to keep up with ever-growing technological developments
Adaptable to the entire organisation - not restricted to just one area
Assists business in determining their Service Management principles.

1.1 A Digital World

Define how VeriSM™ addresses digital practices, the digital age and a digital organization.
Indicate the difference between a system of record and a system of engagement.
Interpret the importance of outcomes and how the outcomes develop (Value Stream Maps), using the VeriSM™ view of ‘digital’.

1.2 Working in a Digital Context

2.1 Digital Leaders

Outline digital leadership characteristics, digital skills and digital awareness.
Identify the sustainability of digital initiatives.

2.2 Organizational Structure and Culture

Differentiate between a traditional organizational hierarchy and one that embraces constant change.
Develop collaboration between organizational capabilities.
Explain how knowledge management enhances digital transformation.
Identify which behaviors contribute to a consumer centric approach.

3.1 Governance and Service Management Principles in the VeriSM™ Model

Perform EDM (evaluate, direct, monitor) activities to translate digital transformation strategy to operation.
Ensure that service management principles are followed.

4.1 Using the VeriSM™ Model

Apply the VeriSM™ model to address a new or changed product or service.
Capture the current state in a Management Mesh.
Identify resources, environment, management practices and technologies that support the new or changed product or service.
Capture the desired state in a Management Mesh.

4.2 Setting Up the Solution in the Define Stage

Differentiate between traditional and iterative requirement gathering techniques (User stories; card, conversation, confirmation).
Analyze the gap between the current state and a desired state.
Propose a sourcing policy that reflects the organizational strategy and consumer need.

4.3 Leading the Solution through the Produce, Provide and Respond Stages

Analyze the Produce, Provide and Respond activities for conformance to organizational strategy and consumer need.

CERTIFICATION

Programme scope, delivery arrangements and suitability are confirmed during enquiry.