Duration
2 days
OVERVIEW
VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.
VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.
BENEFITS
VeriSM™ Plus focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer. VeriSM™ Foundation covers:
The Service Organization
Service Culture
People and Organizational Structure
The VeriSM™ Model
Progressive Practices
Innovative Technologies
Getting Started
Module 1 - The Service Organization & Digital Transformation
- Delegates will learn how to define the impact of new technologies on organizations and how to describe the impact of digital transformation on service management
Module 2 - People and Organizational Structure
- Delegates will be able to define the differences between a leader and a manager and learn how to explain the competencies of the service management professional.
- Learn how to list the elements of a well-functioning team.
Module 3 - The VeriSM™ Model
- Delegates will learn the elements of VeriSM™ model and explain how VeriSM™ re-defines service Management.
- Delegates will also learn how to explain how VeriSM™ uses the management mesh to create and stabilize services, wiliest gaining an understanding of the elements within each of the four stages of the VeriSM™ Model
- Define
- Produce
- Provide
- Respond
- Adapting the VeriSM™ model – Delegates will learn how to define the process of selecting and integrating management practices and will be able to explain the characteristics of successful operating models
Module 4 - Progressive Practices
- Delegates will be able to indicate the success factors for adopting progressive management practices and will be able to clarify the key concepts and when to apply Agile, DevOps, SIAM and Lean as a management practice
Module 5 - Innovative Technologies
- Impact of Technology – Delegates will learn how to summarize implications of technology on service Management and will be able to explain the benefits of cloud, virtualization and automation.
- Delegates will learn how to explain the impact of big data, internet of things, mobile computing, bring your own device on service management.
- To be able to describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning and containerization.
Module 6 - Getting started with VeriSM™
- Delegates will learn how to identify and describe how to move from a reactive to proactive operation with VeriSM™
Programme scope, delivery arrangements and suitability are confirmed during enquiry.