Duration
2 days
OVERVIEW
Continuous improvement in all aspects of the supply chain is necessary to remain competitive in today’s global economy. The traditional adversarial relationship and transactional focus of buyers and vendors cannot meet this demand for continuous improvement in lead-time, quality and overall vendor performance.
As a result, significant changes are occurring in the philosophies and approaches that define the relationship between purchasers and sellers in world class organizations. Simply put Vendor Relationship Management provides an organizational focus on communicating and collaborating with vendors on the many steps of the Vendor Management process.
This focus reduces the lead-time and total cost of acquisition, transportation and possession of goods and services for the benefit of both the buyer and seller. As a result, Vendor Relationship Management provide a competitive advantage and improved profits.
The program will also take into account the recent ISO 20400 guideline on Sustainable Procurement.
TARGET AUDIENCE
Managers and professionals involved in purchasing, projects, contracts, supply management, operations, maintenance, engineering, quality and other activities that expose them to dealings with vendors.
Overall, this program is essential to those who want to improve the vendor relationship for the benefit of the organization.
LEARNING OUTCOME
After this course, participants will be able to: -
- Comprehend the characteristics of vendor relationship management
- Describe the criteria for vendor selection, evaluation and re-evaluation processes
- Identify the critical vendor relationship management processes.
- Comprehend the impact of ISO20400 on vendor relationship management
- Identify the relevance of ISO9000 series for vendor relationship management
- Outline tools and techniques to create win-win partnerships
- Identify contractual terms to improve vendor relationship management
COURSE OUTLINE
Introduction to Vendor Management
- Different types of vendors
- Levels of vendor relationship
- Lifecycle of a vendor relationship
- Vendor relationship management introduced
- Managing risk in vendor management
Sourcing and Selecting Vendors
- The sourcing processes
- Researching possible vendors
- Request for information/ Pre-qualification questionnaire
- Assessing and filtering responses
- Request for Proposal
- Detail response assessment
- Non-disclosure agreements
Establishing the working relationship
- The implications of culture on performance/relationships
- Assessing organizations
- Using emotional intelligence in customer /vendor relationships
- Influencing and leading vendors
- Stages in the vendor relationship
- Styles of leading and managing
Organizing and managing vendor reviews
- The purpose of vendor reviews
- Vendor reviews and the contract
- Using review for proactive risk analysis and management
Managing changes to scope and requirements
- The inevitability of changes
- Map for change requirement
- Preventing vendor complacency
- Changing and evolving vendor relationships
Handling Disputes and Conflicts
- Assessing vendor attitudes and behaviour
- Stages of relationship breakdown
- An approach to manage conflict
- Escalation and dispute resolution
Vendor Management and Sustainable Procurement
- The impact of ISO20400
- How to apply ISO20400 to improve vendor relationships
Programme scope, delivery arrangements and suitability are confirmed during enquiry.