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Unity Connection Administration

Course outline

2 days
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Duration

2 days

Overview

Unity Connection Administration (UCA) v10.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Audience

This course is intended for:

  • Administrator
  • IT support personnel
  • Helpdesk support staff
  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Prerequisite Knowledge/Skills

To understand the content and successfully complete this course, a student should have knowledge and skills associated with the following:

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore the version 10.0 features and functions
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline

The following modules are included in this course:

  • Introduction to Unity Connection 10.x
  • Administration Interfaces for Cisco Unity Connection
  • Connection Users and Contacts
  • Understanding Call Handlers and Call Flow
  • Unity Connection Features
  • Connection Tools and Reports

Labs

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports

Programme scope, delivery arrangements and suitability are confirmed during enquiry.