Duration
5 days
Overview
CTCOLLAB - Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) - This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco
TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues. We have refocused the standard CTCOLLAB labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day.
You will troubleshoot a network with:
- A different area code deployed simulating the North American Dial Plan (NADP)
- Variable-length on-net dial plan supporting multiple sites with overlapping extensions
- Headquarters in North America with multiple branches in North America and Europe
- Local route groups and global transformations
- l URI dialing
- l Firewall traversal
- l Video conferencing
Who Needs to Attend
- Network administrators and network engineers
- System engineers and field engineers
- Anyone working toward CCNP Collaboration certification
Prerequisites
- CICD - Implementing Cisco Collaboration Devices
- CIPTV1 - Implementing Cisco IP Telephony & Video Part 1 V1.0
- CIPTV2 - Implementing Cisco IP Telephony & Video Part 2 V2.0
Course Objectives
- A systematic methodology to troubleshoot Cisco UC systems
- Knowledge of tools and reports that help isolate UC system problems
- Use troubleshooting and monitoring tools
- Troubleshoot common gateway and endpoint registration issues
- Troubleshoot CUCM availability issues
- Investigate database replication issues
- Troubleshoot LDAP integration issues
- Diagnose and resolve a call setup issue
- Troubleshoot Endpoint Registration
- Troubleshoot VCS Control and VCS Expressway Availability Issues
- Troubleshoot on-net multisite calling issues
- Investigate off-net calling issues
- Diagnose and resolve device mobility, extension mobility, and unified mobility issues
- Troubleshoot TelePresence Management Suite Issues
- Troubleshoot MTP issues
- Troubleshoot transcoder issues
- Troubleshoot issues with audio conferences
- Troubleshoot issues with video conferences
Course Content
- 1. Introduction to Troubleshooting Cisco Collaboration Solutions
- Identifying Cisco Collaboration Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
- 2. Cisco Unified Communications Manager Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
- 3. Cisco VCS Control and VCS Expressway Troubleshooting
- Troubleshooting Endpoint Registration Issues
- Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
- 4. Call Setup Issues
- Describing Call Setup Issues and Causes
- Troubleshooting On-Net Single-Site Calling Issues
- Troubleshooting On-Net Multi-Site Calling Issues
- Troubleshooting Off-Net Calling Issues
- 5. ILS and GDPR Issues
- Troubleshooting ILS and GDPR
- 6. Cisco Unified Communications Manager Mobility Features
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- 7. Cisco TelePresence Management Suite Issues
- Troubleshooting Cisco TMS Issues
- 8. Voice Quality and Media Resources Issues
- Troubleshooting MTP Issues
- Troubleshooting Transcoder Issues
- Troubleshooting Audio and Video Conferencing Issues
- Troubleshooting Audio and Video Quality Issues
Labs
Lab 1: Enhanced - Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues
Lab 2: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
Lab 3: Enhanced - Trouble Tickets: Troubleshooting Endpoint Registration Issues
Lab 4: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
Lab 5: Enhanced - Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues
Lab 6: Enhanced - Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues
Lab 7: Enhanced - Trouble Tickets: Troubleshooting Off-Net Calling issues
Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR
Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues
Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues
Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues
Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues
Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues
Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences
Programme scope, delivery arrangements and suitability are confirmed during enquiry.