Duration
2 days
Overview
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.
Objectives
- Describe the features of IBM SmartCloud Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform initial configuration
- Explain the processes managed by IBM SmartCloud Control Desk
Audience
This basic course is for implementers and administrators of IBM SmartCloud Control Desk.
Prerequisites
There are no prerequisites for this course.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.