Duration
4 days
Audience
This intermediate level course is for system administrators and implementers involved in deploying IBM Cloud solutions.
Prerequisites
You should have completed:
- Course Foundation Technologies for Cloud Service Delivery 7.2.2 (TP310MY) or (8P310MY)
- You should also have the following skills:
- Working knowledge of VMware ESX 4.0 and VMware Virtiual Center Server
- Working knowledge of Linux
- Working knowledge of Tivoli process automation engine 7.1.1.8
- Working knowledge of Tivoli Service Request Manager 7.2.0.1
- Working knowledge of Tivoli Provisioning Manager 7.2.0.2
Optionally, you should have:
- Working knowledge of IBM Tivoli Monitoring 6.2.2
- Working knowledge of Tivoli Usage and Accounting Manager 7.1.2
Course Objectives
- Describe the architecture of Tivoli Service Automation Manager
- Use the self-service interface to perform end-to-end virtual server deployment scenarios:
- Activate and manage customers and their assigned resources
- Manage users and teams
- Manage access to service offerings
- Discover and register images
- Create, modify, and cancel projects with VMware virtual servers
- Modify virtual servers
- Back up and restore images
- Deploy IBM Tivoli Monitoring agents
- Install additional software on provisioned virtual servers
- Create, discover, register, and use a new VMware template during provisioning
- Access report data generated by Tivoli Service Automation Manager
- View usage and accounting data
Course Content
- Deployment scenario and life cycle
- Hardware and software requirements
- Cloud administration applications overview
- Cloud Server Pool Administration application
- Cloud Network Administration application
- Cloud Customer Administration application
- VMware configuration overview
- Classroom environment
- Hands-on labs: Tasks to configure Tivoli Provisioning Manager, Tivoli Service Automation Manager for VMware provisioning with the default customer
- Configure notification
- Hands-on labs: Tasks to configure a communication template
- Tivoli Provisioning Manager image library overview
- Master images
- Saved images
- Hands-on labs
- Self-service user and team management
- Access to service offerings
- Hands-on labs: Tasks to define users and teams and manage access to service offerings
- Install software on virtual servers
- Modify virtual server resources
- Manage customer quotas and limits
- Hands-on labs: Tasks to modify CPU, memory, or RAM for virtual servers, install the IBM HTTP Server on virtual servers, manage quotas and limits for a customer
- Overview of Tivoli Monitoring and Tivoli Service Automation Manager integration
- Implement monitoring with self-service provisioning
- IBM Tivoli Monitoring VMware Virtual Infrastructure Agent
- Hands-on labs: Tasks to define and deploy monitoring agents
- Service request flows
- Service definitions and service deployment instances applications
- Management plans
- Service Request Preparation and Management workflows
- Hands-on labs: Tasks to define services and create workflows
- High-level troubleshooting overview
- Setting up Your Start Center for Troubleshooting
- Determine cause of failed workflows, IT Topology Workorder
- Provisioning task tracking and provisioning workflow status determining cause
- Clearing the failed workflow
- Workflow Tips
- Tivoli process automation engine/Tivoli Provisioning Manager/Tivoli Service Automation Manager/WebSphere Application Server/DB2/IBM Tivoli Monitoring logs
- Hands-on labs: Tasks to debug failed provisioning requests
- Advanced lab discussion
- Building templates
- Tivoli Service Automation Manager reports
- Hands-on labs: Tasks to clone a virtual machine backup image, convert to template, discover and register template, and deploy a virtual server using the new template
- Cloud Cost Management
- Tivoli Usage and Accounting Manager
- Basic configuration, account codes, and rates
- Jobs and processing
- Configure Tivoli Service Automation Manager for usage and accounting data
- Hands-on labs: Tasks to configure Tivoli Service Automation Manager for usage and accounting data
Programme scope, delivery arrangements and suitability are confirmed during enquiry.