Duration
2 Days
INTRODUCTION
This is a 2-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings: and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.
TRAINING OBJECTIVES
Participants would be able to learn
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
- Troubleshoot startup issues and operating system services on a Windows 10 PC.
- Perform system recovery.
- Resolve issues related to hardware devices and device drivers.
- Configure Windows 10 devices by using Group Policy.
Day 1
9:00am-10:30am
Module 1: Implementing a Troubleshooting Methodology
This module describes the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.
10:30am-10:45am Morning break 10:45am-12:30pm
Lessons
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of the Troubleshooting Steps
- Troubleshooting Tools
Lab : Using Troubleshooting Tools
After completing this module, you will be able to:
- Describe the Windows 10 operating system, devices it supports, and the Windows 10 architecture.
- Explain the troubleshooting methodology for Windows 10.
- Describe Windows 10 troubleshooting tools
Module 2: Troubleshooting Startup Issues
This module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
Lessons
- Overview of the Windows 10 Startup Recovery Environment
- Configuring the Registry
- Troubleshooting Startup Settings
3:30pm-3:45pm Afternoon Teabreak 3:45pm-5:00pm
Lab : Troubleshooting Startup Issues
- Exploring Windows RE
- Resolving a Startup Issue
Day 2
9:00am-10:30am
Module 3: Performing System Recovery
This module describes how to resolve issues related to operating system services and how to recover a computer.
Lessons
- Troubleshooting Operating System Service Issues
- Recovering a Computer
Lab : Performing System Recovery
- Preparing for System Recovery
- Recovering a Computer
Module 4: Troubleshooting Hardware and Device Drivers
This module explores how to troubleshoot issues related to device drivers and hardware devices.
Lessons
- Troubleshooting Device Driver Failures
- Overview of Hardware Troubleshooting
- Resolving Hardware Problems
12:30pm-1:30pm Lunch 1:30pm-3:30pm
Lab : Troubleshooting Hardware and Device Driver Issues
- Troubleshooting a Missing Device Driver
- Resolving Hardware Problems
Module 5: Troubleshooting Group Policy
This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
- Overview of Group Policy Application
- Resolving Client-Configuration Failures and GPO Application Issues.
3:30pm-3:45pm Afternoon Teabreak 3:45pm-5:00pm
Lab : Troubleshooting Issues with Group Policy Application Working with GPOs
- Resolving Group Policy Application (1)
- Resolving Group Policy Application (2)
- Resolving Group Policy Application (3)
- Lab : Resolving Issues with Group Policy
- Resolving Group Policy Application (4)
Programme scope, delivery arrangements and suitability are confirmed during enquiry.