Course Overview
This practical programme develops the leadership and management capabilities required to translate strategic priorities into measurable actions, coordinate multidisciplinary teams, manage stakeholders and concessionaires, strengthen accountability, resolve operational issues and lead change effectively.
The programme integrates leadership styles, delegation, team development, communication, goal setting, performance coaching, situational leadership, emotional intelligence and structured problem-solving from the attached course materials.
Learning Outcomes
Upon completion, participants will be able to:
- Translate strategic priorities into clear goals, responsibilities and measurable actions.
- Apply appropriate leadership styles according to employee competence and commitment.
- Improve accountability, delegation and performance monitoring.
- Coordinate cross-functional technical and administrative teams.
- Manage concessionaires, contractors and stakeholders more effectively.
- Conduct coaching, feedback and difficult performance conversations.
- Resolve conflicts and operational issues using structured approaches.
- Lead organisational change and digital transformation with integrity and governance.
Module 1: Leadership and Management Fundamentals
- Leadership and management responsibilities
- Characteristics of effective leaders
- Leadership styles and personal leadership strengths
- Integrity and public-service leadership
Module 2: Strategic Execution and Performance Leadership
- Converting strategy into operational actions
- SMARTER goals and measurable outcomes
- Establishing ownership, milestones and monitoring points
- Corrective action and performance follow-up
Module 3: Situational Leadership and Decision-Making
- Assessing competence and commitment
- Balancing direction, support and autonomy
- Adapting leadership approaches to different employees
- Decision-making under pressure
Module 4: Cross-Functional and Stakeholder Coordination
- Team development and collaboration
- Coordinating multidisciplinary teams
- Stakeholder and concessionaire engagement
- Influencing without formal authority
- Communication barriers and alignment
Module 5: Accountability, Delegation and Coaching
- Clarifying responsibility and decision authority
- Effective delegation principles
- Monitoring without micromanaging
- GROW performance coaching
- Constructive feedback conversations
Module 6: Risk Management and Issue Resolution
- Project, operational, safety and reputational risks
- Early warning indicators
- Root-cause analysis and structured problem-solving
- Issue escalation and action ownership
- Lessons learned and recurrence prevention
Module 7: Conflict, Change and Difficult Conversations
- Causes of workplace and stakeholder conflict
- Conflict-resolution techniques
- Managing resistance to change
- Leading digital-transformation initiatives
- Communicating during uncertainty
Module 8: Leadership Application and Action Planning
- Integrated LLM-related leadership scenario
- Project delay and contractor-performance simulation
- Stakeholder and public-expectation management
- Governance and integrity considerations
- 30–60–90 day leadership action plan
Training Methodology
- Interactive facilitation
- Group discussions
- Leadership self-assessment
- LLM-related case studies
- Role plays and simulations
- Coaching practice
- Team presentations
- Individual action planning
Expected Outcomes
- Stronger execution discipline
- Clearer accountability and delegation
- Faster issue escalation and resolution
- Improved cross-functional collaboration
- More effective stakeholder and concessionaire management
- More consistent leadership practices
- Stronger coaching and employee development
- Better alignment between performance, governance, integrity and public-service expectations
Propose Trainer
Dr Tan is an experienced corporate trainer, management consultant and business coach with more than 25 years of professional and training experience across various industries. Since 2001, she has delivered programmes in leadership, supervisory development, employee motivation, communication, coaching, team development and performance management.
Her background includes senior human resources, marketing and management roles in multinational corporations and SMEs, as well as professional experience in international banking. She is also a Certified and Accredited Trainer with HRD Corp.
Key Achievements and Professional Background
- More than 26 years of corporate and training experience across various industries.
- Conducting professional training programmes since 2001.
- Former Professor at the University in United Kingdom.
- Teaching experience associated with the University of Wales and University of Greenwich.
- Certified and Accredited Trainer with HRD Corp.
- Featured in “Successful People of Malaysia” by Britishpedia.
- Professional experience in international banking, including Standard Chartered Bank and HSBC.
- Held senior roles in:
- Human resources
- Marketing
- Management
- Corporate training
- Business consulting
- Provided management consulting and business coaching to SMEs and multinational organisations.
Areas of Expertise
- Leadership development
- Supervisory and management skills
- Situational leadership
- Employee motivation and engagement
- Performance coaching
- Team development and teamwork
- Workplace communication
- Conflict management
- Delegation and accountability
- Performance management
- Human resource management
- Customer service
- Sales and marketing
- Business coaching
- Management consulting
Training Approach
Dr Tan adopts a practical and highly interactive facilitation approach that encourages active participation and workplace application. Her training methods include:
- Interactive presentations
- Group discussions
- Workplace case studies
- Role-plays
- Team activities and learning games
- Group presentations
- Reflection and action planning
Her broad corporate and people-development experience enables her to relate leadership concepts to practical supervisory challenges and support participants in applying the learning confidently in their workplace.
*Certificate of Completion will be provided to participants who complete the training.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.