Duration
4 days
Overview
This course combines classroom instruction with laboratory exercises to guide students through basic development using Developer Studio. They will leave the course with enough development experience to take a course on how to customize ITSM applications. The lab exercises contain scenarios that simulate real world requirements. By the end of the course, the student will have built deployable applications, forms, and workflow.
Course Objectives
- Create custom objects using Developer Studio
- Set object permissions
- Explore form definitions
- Create active links, filters, and escalations
- Create active link and filter guides
- Explore tables and workflow related to tables
- Understand how to deploy an application
DELIVERY METHOD
Instructor-Led Training (ILT)
TARGET AUDIENCE
- AR Application Developers
- ITSM Application Developers
Prerequisistes
BMC Remedy AR System 9.1:Administering
COURSE ACTIVITIES
- Classroom Presentations
- Hands-on Lab Exercises
- Quizzes
- Demonstration
ACCREDITATION AND CERTIFICATION PATHS
This course is not part of a BMC Certification Path.
Course Modules
Module 1: Developer Studio
- Developer Studio preferences
- Create objects
- Search for objects
- Outline feature
- Switch perspectives
- Change modes
- Custom and origin objects
- Overlay options
Module 2: Controlling Access
- Create Users
- Create Groups
- Create Roles
- Grant permission to forms, fields, and active links
- Set default permission in Developer Studio
- Set dynamic permission for parent groups
Module 3: Creating Applications
- Create an application object
- Describe application properties
- Create custom application states
- Export object definition files
Module 4: Forms
- Form types
- Create and manage views
- Form definitions
- Association object and archiving
Module 5: Fields
- Create and manage fields
- Organize and align fields on a form
Module 6: Developing Workflow
- Understand the difference between an active link, filter, and escalation
- Workflow actions
- Create, rename, and delete workflow objects
- Assign permissions to workflow objects
- Workflow logs
- Event Navigator
- Workflow Execution Viewer
Module 7: Active Links
- Common actions used in active links
- Push and commit actions
- Dynamic set field action
- Dynamic push field action
- Workflow to Send an event
- Workflow to Exit an application
Module 8: Filters
- Execution Options
- Transition and Database values
- Filter Phases
Module 9: Escalations
- Execution Options
- Escalation Pools
Module 10: Menus
- Character
- File
- Search (Including content sensitive)
- SQL
- Data Dictionary
Module 11: Tables
- Types of tables
- Special tables
- Dynamic qualifications
- Server Side Tables
- Table Refresh
Module 12: Guides
- Planning Guides
- Creating computational guides
Module 13: Skins Administration
- Skins Administration Console
Module 14: Application Deployment
- Packing Lists
- Object definition files
- Application data export
Programme scope, delivery arrangements and suitability are confirmed during enquiry.