Duration
3 days
Course Description
ServiceNow Fundamentals is designed for users with various organizational roles who are expected to work within the NOW Platform®. During this threeday interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.
ServiceNow additionally offers ServiceNow Fundamentals as an on demand course for free in Now Learning. The interactive course is made up of instructor videos, handson activities, guided tours of the Now Platform, and knowledge checks to test your understanding of the content. Enjoy the course at your own pace and on your own time!
Specifically, attendees will learn about:
- Application navigation and user interfaces like lists and forms
- The importance of branding, as well as how to apply it to the platform
- Users, groups, and roles
- Task management using assignment rules, presence, and work notes
- Notifications and chat
- Running basic reports, as well as the benefits of metrics and dashboards
- The database structure: tables, records, and fields
- Protecting ServiceNow instance data using Access Control rules
- Populating the database using import sets
- The structure of a configuration management database (CMDB) and associated configuration items
- Two key ServiceNow selfservice applications: Knowledge Base and Service Catalog
- Using Flows and Workflows for process automation
- Various script types used throughout the platform
- Capturing and moving configurations between instances, using update sets
- Some of the major tools and features related to application development
The class features lecture and group discussions, as well as extensive handson practice delivered in a wide variety of labs complete with user stories.
Who Should Attend
This course is designed for all users; those experienced with ServiceNow or brand new to the platform and looking to learn about the fundamental platform features.
Module 6: Capstone Project
Certification
Following this course, ServiceNow recommends that attendees have at least two to three months of handson experience with ServiceNow before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a “ServiceNow Certified System Administrator” certificate.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.