Duration
3 days
Overview
To thrive in the digital era, organizations must focus on their customers and their experiences. The increasing reliance on technology requires effective management of supplier ecosystems. The Service Integration and Management (SIAM™) model addresses the complexities of managing multiple suppliers, integrating them seamlessly to provide a single business-facing IT-organization. As a result of this increased importance of SIAM, ISO/IEC published part 14 of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1. This is not exam literature.
The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. The certification covers themes such as: the process of assigning the different roles and responsibilities, onboarding organizations into the SIAM ecosystem, and offboarding incumbent providers. It also includes the operation of a SIAM ecosystem and its continuous improvement. A candidate who successfully completes the EXIN SIAM™ Professional certification can analyze, plan, build and inspect a multi-service provider environment.
Course and Learning Objectives
Following the completion of the course students will be able to:
- Establish a governance framework based on SIAM practices;
- Perform an organization assessment to better determine and establish a plan and promote improvements;
- Determine the key elements to perform a SIAM implementation;
- Design and build up a SIAM model for different environments and organizations;
- Lead a SIAM implementation;
- Select different approaches to implement SIAM;
- Use organizational change management in order to boost the SIAM implementation;
- Improve the organization’s SIAM ecosystem at every stage;
- Manage and continuously improve multiple processes based on SIAM.
Target Audience
This certification is aimed at professionals who have an interest in the practices of Service Integration and Management (SIAM) or want to apply or improve this methodology in an organization. The content of this certification is appropriate for employees of customer organizations who will commission SIAM models, employees who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.
The target group includes, but is not limited to:
- organizational change managers
- business relationship managers
- contract managers
- service architects
- project managers
- service managers and practitioners
- SIAM consultants
DAY 1
9:00am - 10:30am
Discovery & Strategy
- Elements of a SIAM governance framework
10:30am - 10:45am Morning Break
10:45am - 12:30pm
- Analysis of the current situation
- Key elements of a SIAM strategy
12:30pm - 1:30pm Lunch Break
1:30pm - 3:30pm
Plan & Build
- Design a detailed SIAM mode
3:30pm - 3:45pm Afternoon Break
3:45pm - 5:00pm
- Plan a SIAM implementation
DAY 2
9:00am - 10:30am
Implement
- Different scenarios supporting a SIAM implementation
10:30am - 10:45am Morning Break
10:45am - 12:30pm
- Ongoing organizational change management (OCM)
12:30pm - 1:30pm Lunch Break
1:30pm - 3:30pm
Run & Improve
- Operate, assure and improve a SIAM ecosystem
3:30pm - 3:45pm Afternoon Break
3:45pm - 5:00pm
- Audit and Compliance
DAY 3
9:00am - 10:30am
SIAM practices across the stages
- Application of SIAM practices - Discovery & Strategy
10:30am - 10:45am Morning Break
10:45am - 12:30pm
- Application of SIAM practices - Plan & Build
- Application of SIAM practices - Implement
12:30pm - 1:30pm Lunch Break
1:30pm - 3:30pm
- Application of SIAM practices – Run & Improve
3:30pm - 3:45pm Afternoon Break
3:45pm - 5:00pm
Course Summary and Exam Overview
Pre-requisites
Accredited SIAM™ Professional training, including successful completion of the Practical Assignments.
About the Examination
Exam: 40 multiple choice questions; 60 minutes duration; 26 marks required to pass - 65%; Closed-book
Certificate
EXIN SIAM™ Professional
Programme scope, delivery arrangements and suitability are confirmed during enquiry.