Duration
3 days
Overview
SIAM™ is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. In 2023, ISO/IEC published part 14 of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1. This is not exam literature. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.
Course and Learning Objectives
Following the completion of the course students will be able to:
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization’s resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
Target Audience
This course is suitable for professionals who have an interest in the practices of SIAM or want to implement this methodology in an organization and professionals who are already working with service management processes.
The following roles who may be interested are: chief strategy officer (CSO), chief information officer (CIO), chief technical officer (CTO), service manager, service provider portfolio strategist/lead, managers (including process manager, project manager, change manager, service level manager, business relationship manager, program manager and supplier manager), service architect, process architect, business change practitioner and organizational change practitioner.
DAY 1
9:00am - 10:30am
Introduction to SIAM
- SIAM Fundamentals
10:30am - 10:45am Morning Break
10:45am - 12:30pm
- SIAM layers and structures
12:30pm - 1:30pm Lunch Break
1:30pm - 3:30pm
SIAM implementation roadmap
- SIAM implementation key stages
3:30pm - 3:45pm Afternoon Break
3:45pm - 5:00pm
- SIAM implementation key stages (cont.)
DAY 2
9:00am - 10:30am
SIAM roles and responsibilities
10:30am - 10:45am Morning Break
10:45am - 12:30pm
SIAM practices
- Practices of SIAM
12:30pm - 1:30pm Lunch Break
1:30pm - 3:30pm
Processes to support SIAM
- Processes in a SIAM ecosystem
3:30pm - 3:45pm Afternoon Break
3:45pm - 5:00pm
- Objectives and SIAM considerations of the main processes
DAY 3
9:00am - 10:30am
SIAM challenges and risks
- Challenges, associated risks and potential mitigations
10:30am - 10:45am Morning Break
10:45am - 12:30pm
SIAM and other practices
- Other practices
12:30pm - 1:30pm Lunch Break
1:30pm - 3:30pm
- Other practices (cont.)
3:30pm - 3:45pm Afternoon Break
3:45pm - 5:00pm
Course Summary and Exam Overview
Pre-requisites
Knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification., is strongly recommended.
About the Examination
Exam: 40 multiple choice questions; 60 minutes duration; 26 marks required to pass - 65%; Closed-book
Certificate
EXIN SIAM™ Foundation
Programme scope, delivery arrangements and suitability are confirmed during enquiry.