Duration
960 Min (E-Learning)
Goals
This course will prepare you to:
- Navigate in SAP S/4HANA using the SAP Fiori Launchpad
- Maintain master data for sales processes
- Execute sales processes
- Describe features relevant during the sales process (e.g. availability check)
- Handle customer complaints
- Utilize reporting functions in sales
Audience
- Application Consultant
- Business Process Owner / Team Lead / Power User
- Program/Project Manager
- User
Essential
- Basic business knowledge of processes in sales
Recommended
- S4H00 - SAP S/4HANA Overview course
Content
- Navigation with SAP Fiori
- Identifying Key Features of SAP Fiori
- Enterprise Structures
- Identifying Enterprise Structures in SAP S/4HANA Sales
- Overview of Sales Processes
- Executing SAP S/4HANA Sales Processes
- Processing Sales Documents
- Processing Outbound Deliveries
- Shipping Goods
- Processing Billing Documents
- Master Data
- Maintaining Business Partner Master Data
- Maintaining Material Master Data
- Maintaining Customer-Material Info Records
- Maintaining Condition Master Data for Pricing
- Explaining Additional Master Data Topics
- Automatic Data Determination and Scheduling
- Analyzing the Results of Automatic Data Determination
- Analyzing the Results of Delivery and Transportation Scheduling
- Availability Check
- Performing an Availability Check – Basics
- Performing an Availability Check - Further Topics
- Collective Processing
- Executing Collective Processing
- Additional Processes in Sales
- Using Presales Documents
- Executing Make-to-Order Production
- Selling Service Products
- Complaints Processing
- Creating Credit Memo Requests
- Cancelling Billing Documents
- Creating Returns
- Monitoring and Sales Analytics
- Utilizing the Sales Order Fulfilment App
- Using Analytical Apps
Programme scope, delivery arrangements and suitability are confirmed during enquiry.