Duration
2 days
Synopsis
This course covers a series of tools and techniques for Root Cause Analysis (RCA). The tools help with problem solving, decision making and finding faults and weaknesses in a given system. Each technique is explored along with the best practice guidelines and examples. Delegates would then go through several exercises to master the skills.
Course Overview
“Judge a person by their questions, rather than their answers.”
Voltaire
Root Cause Analysis is a set of methodologies within the field of quality management and quality control. Over the years, with the increasing complexity of systems, processes and manufacturing there has come a need for staff to be able to efficiently analyse problems and find key faults in a given system. Root Cause Analysis or RCA provides a set of tools that facilitate this process.
This course is centred around a set of useful tools within RCA that can help a variety of fault finding applications. The best way to learn these techniques is by example and plenty of examples are provided in the course. Delegates then get to practice these techniques by going through a number of exercises.
The main aim of an RCA analysis is to find root causes for a given problem so it can be addressed. It is ultimately about prevention and focusing on what matters the most. RCA is often iterative and the tools need to be used in succession and conjunction with each other in order to derive accurate and meaningful results.
This course is ideal for delegates interested in problem solving, decision making, impact analysis, fault finding, reliability and process control. The RCA tools help identify symptoms, impact, consequences and effects. It helps identifying areas that their improvement can lead to significant gains.
By the end of this course the participants will be able to:
- Use a series tools on Root Cause Analysis to investigate problems, faults and impact of change.
- To apply Problem Solving Tools.
- Describe the steps involved in an RCA process.
- Utilize the methodologies used within RCA process.
- Differentiate the various types of causes.
- Apply the best practice guidelines when performing an RCA process.
- Recognize the pitfalls of RCA that need to be aware of and avoid.
Learning Methodology:
- Knowledge Transfer.
- Skills application in practical exercises.
- Case Studies – Solution Presentation
- Group work
Program Schedule
Day 1
Time
Schedule Outline
0900 – 1030
Introduction to RCA Process
- A series of tools on Root Cause Analysis to investigate problems, faults and impact of change
- A step by step approach to apply RCA, know what methods to use at each step and avoid common pitfalls
Group work:
1030 – 1050
Morning Break
1050 – 1230
What Is Root Cause Analysis?
- The Six-Step Approach : Define the Problem, Collect and Analyze Data Determine Causal Factors, Take Immediate Action, Take Corrective Action Confirm Success
Group work:
1230 – 1400
Lunch
1400 – 1530
5 Whys
- A structured approach to question the cause of a given problem and dig deeper to find the underlying issue
- The Origin, How it works, When to use
Skill Practice:
5W1H
- The 5W1H technique to generate clusters of questions centred on a given category to investigate a problem
Skill Practice:
1530 – 1550
Evening Break
1550 – 1700
Cause and Effect Diagram (Fishbone)
- Cause and effect diagrams to visually capture the relationship between causes and effects to find faults
- 5M’s, 8P’s, 4S’s.
Skill Practice:
Day 2
Time
Schedule Outline
0900 – 1030
Recap of Day 1
Appreciation Technique
- A questioning technique to consider the consequences of an upcoming change
Skill Practice:
1030 – 1050
Morning Break
1050 – 1300
Impact Analysis
- Powerful matrix to identify high risk areas so you can focus on them first.
Skill Practice:
1300 – 1400
Lunch
1400 – 1530
Brainstorming
- Shared Values – Systems, Structure, Skills, Styles, Staff, Strategy.
- Individual & Group Sessions, 3 Step Approach
Skill Practice:
Benchmarking for World-class Performance
- Benefits of Benchmarking
Skill Practice:
1530 – 1550
Evening Break
1550 – 1700
Evaluating Impact of Change and Decisions
- How to look forward to evaluate the impact of a change or a new decision on the current state?
- How to use this forward looking approach systematically and correctly to get meaningful results
Skill Practice:
Action Plan
Program Summary:
Programme scope, delivery arrangements and suitability are confirmed during enquiry.