Release Management

DURATION

3 days

The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Release Management process, within the context of an organization’s overall business-focused Services Framework.

Objectives

To provide practical guidance on the design and implementation of an end-to-end Release Management process

Who should attend?

IT practitioners who wish to gain practical experience in the field of Release Management, or who wish to extend their range of understanding of the subject.

Delegates should have at least one year of relevant IT experience and should have attained the ISEB/EXIN Foundation Certificate in IT Service Management.

Topics covered include:

How Release Management interfaces with other Service Management processes

Introduction to Release Management, outlining the need, scope, basic concepts and terminology of Release Management

Selling the benefits of Release Management, and overcoming possible problems

Setting up and managing a Definitive Software Library

Releasing and implementing new hardware and software components

How dependency on Change Management and Configuration Management assists or hinders Release Management

This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.