Duration
1 day
Outline
- 1. The Importance or Understanding Roles and Responsibilities
- Responsible, Accountable, Consulted, Informed: Understanding these four roles is essential to almost any business process
- Defining these roles up-front brings clarity, ownership, and communication to all parties
- RACI Charts provide a structured approach for teams to follow when assigning these roles
- 2. Understanding RACI Using Real Life Examples
A class exercise is done on three processes we are all familiar with –
- Paying the Bills
- Putting out the Trash
- Cleaning the Common Areas (kitchen, living room, etc.)
- 3. The RACI Chart Layout
Time is spent explaining the RACI Chart layout and definitions of Responsible, Accountable, Consulted, Informed
- 4. Building a RACI Chart Using a Business Example
A RACI Chart is constructed using a step-by-step process for a real business case
- 5. Review and Summary
- The 5-step process for creating a RACI Chart is reviewed, followed by a summary that discusses how clearly defining roles and responsibilities can make all the difference in team performance.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.