Duration
1 day
Overview
A Workshop that focus on the practical aspects of QCC Leadership/Facilitation Skills development. An effective Leadership/ facilitation skills which is needed to solve problems in a systematic and effective way. In this training, workshops will be given accordingly and exercise from real life experiences will be shared in the training.
Objectives
After attending the course, the participants should be able to:
- Lead/Facilitate QC Circle activities.
- Cultivate team works/spirits to solve problem.
- Help problem solving teams to solve their problems.
- Apply PDCA/MAIC in solving Quality & Productivity related problems.
Who Should Attend
All levels of participants from all areas such as Production/Quality are welcomed to attend this training. Employees (Supervisors, AE and Engineers) and all new QCC leaders will learn the most tools and techniques to apply in their work during the training session.
Contents
- What is QCC?
- Definition of QCC.
- History of QCC Evolution.
- What are ingredients we need to have in a successful QCC?
- Responsibility and authority for Facilitator, Team Leader and Team Member
- How to coordinate, implement and run the QCC activities?
- Philosophy and Reasons to have QCC?
- Belief and Spirit to have QCC Activities.
- Benefits to Employees.
- Benefits to Employers.
- Employees Training & Education.
- Systematic Problems Solving Approach.
- What is PDCA/MAIC?
- Application of PDCA/MAIC.
- Details steps for PDCA/MAIC Methodology.
# Examples.
- Plan – The most critical step.
- Why need planning?
- Essence of planning.
- Points to be take care for planning
- Set objective, target and goal from initial status.
- Analysis using Fish Bone Diagram.
- Determine the root causes.
- Establish the most effective solutions.
# Exercises.
- Do – Trial implementation
- Establish the necessary training and communication.
- Develop implementation table.
- Get support from owner and trial implementation on new action items.
# Workshops.
- Check – Verification of results..
- Verification of results using data.
- Points to take note to ensure proper data collection and conclusion.
# Exercise : Application of appropriate QC Tools
- Action – Standardization.
- Standardize the process and new practices in SOP.
- Continue to follow up and maintenance activities.
- Develop new project for continuous improvement.
Course Methodology
This course will be conducted with lecture, group discussion and presentation, exercise, role play and Video Shows.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.