Duration
4 days
Overview
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer reliable, flexible and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.
The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services. The PCSM takes these factors and ITIL best practices into account to bridge service management gaps in cloud adoption.
Benefits
- Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable to manage the various stakeholders within the enterprise
- The premise of Cloud Computing is it allows services to be provided with greater economies of scale, quicker, faster and cheaperand without the need for a service provider to own the entire IT infrastructure. Peaks in demand for IT, business and customerservices can be automatically provisioned for, leading to a pay-per-use model. A pay-per-use model can, in certain circumstances,lower the full cost of service delivery without full ownership of back-end IT infrastructure.
Who Should Attend
- IT Managers and CIOs
- Service Managers (with or without an ITIL background)
- Service Management Professionals.
- Cloud Strategy and Management Consultants
- Service Architects, Technical PreSales Consultants
- IT Professionals
Learning Objectives
- Cloud Computing Basics.
- Security, Governance, and Risks in IT.
- IT Governance.
- Cloud Computing Security.
- Security and Compliance: A Shared Responsibility.
- Physical and Operations Security Considerations
- Risk Management: A Shared Perspective.
- Identity and Access Management.
- Data Protection
- Data Security Lifecycle
- Forensics in the Cloud
- Legal and Regulatory Landscape
MODULE 1 : Cloud Service Management Fundamentals
- History of Cloud Computing
- Basics of Cloud Service Management
- Service Perspectives
- Relationship with IT Service Management (ITSM)
- Cloud Service and Support Models
MODULE 2 : Cloud Service Management Roles
- Cloud Management Roles
- Service Management Roles
- Organizational Roles
MODULE 3 : Cloud Service Strategy
- Cloud Strategy Fundamentals
- Key Drivers for Adoption
- Risk Management Overview
MODULE 4 : Cloud Service Design, Deployment and Migration
- Basics of Cloud Service Design
- Dealing with Legacy Systems, Services and Applications
- Benchmarking of Cloud Services
- Cloud Service Capability Planning
- Cloud Service Deployment and Onboarding
- The Cloud Store
MODULE 5 : Cloud Service Management
- Cloud Service Management Perspective
- Cloud Service Level Management & Service Assurance
- DevOps in a Cloud Environment
- Managing Cloud Service Configurations
- Change Management for Cloud Computing Environments
- Reacting to demand for Cloud Services
MODULE 6 : Cloud Service Economics
- Cloud Service Management Perspective
- Cloud Service Level Management & Service Assurance
- Reacting to demand for Cloud Services
- Change Management for Cloud Computing Environments
- DevOps in a Cloud Environment
- Managing Cloud Service Configurations
MODULE 7 : Cloud Service Governance
- Basic Governance Definitions
- Cloud Governance Framework
- Cloud Governance Considerations
MODULE 8 : Showing the Value of Cloud Services to the Business
- Understanding the Value of Cloud Services
- Linking the Value of Cloud Services to Strategy
Certification
Professional Cloud Service Manager Certification Information:
- Exam Duration : 75 Minutes
- Exam Format : Multiple Choice
- Number of questions : 25
- Exam Pass Mark : 65% (26 out of 40)
- Proctoring: Live/Webcam
- Electronic Devices Permitted : No
- Open Book : No
Prerequisite
There are no prerequisites. It is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) and that participants are conversant in cloud concepts and vocabulary. Participants further benefit from a strong background in IT service management, who have completed one or more ITIL certifications or who have practical experience in IT service management best-practices.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.