Topics
Emerging Technologies
Updated Cloud Essentials courses
(classroom and eLearning) – End of
September
Cloud Essentials Portuguese Classroom materials
New Cloud & ITIL Program Discussed in the ITIL section
Cloud News
IT Governance and Strategy
NASBA CPE credits on their way
Official register of XBRL Foundation certified holders online
Examples of organizations that are certifying their teams: Deloitte, IBM, FASB, Leaders BA
Endorsement from Jurisdictions: USA, Japan,
Denmark, Sweden, Finland, France, Canada,
Europe, Belgium, Switzerland
Japanese translation in progress
XBRL International conference Yokohama
XBRL
IT Governance and Strategy
APMG becomes the COBIT 5 Accreditor
- – Foundation Level Training and Certificate - November 2012
- – Process Level Training and Certificate - December 2012
- – Implementation Level Training and Certificate - January 2013
- – Assessment Level Training and Certification - January 2013
ITpreneurs COBIT 5 foundation course available soon
Buy 4.1 now or wait?
COBIT 5
IT Governance and Strategy
Extensive exam preparation is being added to the materials
We can deliver in-class examinations
In development: TOGAF Expert Program™
- – Higher focus on practical value
- – Less away time
- – More exam preparation guidance
- – More student interaction
TOGAF 9.1
Process Improvement
TIPA is a turnkey solution (includes the methodology and supporting toolbox) for IT consultants to help determine the maturity of ITIL processes and contribute directly to a process improvement initiative.
TIPA
Process Assessment for ITIL based on ISO/IEC 15504
“My first assessment as
TIPA Lead Assessor at
NASA's Jet Propulsion
Laboratory was a success! I'm very excited about doing my next TIPA assessment.”
Christie Biehl,
Performance Measurement
Manager, CSC
“TIPA methodology for ITIL assessments will be a big hit in the market. We have needed an industry standard for some time now, and I believe this will fill that gap."
Margo Fullilove,
ITIL/ITSM Program
Director,
Atos International
Process Improvement
We are pleased to announce that the updated version of the TIPA
Process Assessment Model (PAM) based on ITIL® 2011 (IT
Infrastructure Library®) is in process. At this stage, we intend to review the PAM and integrate valuable feedback before making it available to the market.
The process assessment model is the basis for performing a TIPA assessment complying with the ISO/IEC 15504 standard. It includes the detailed description of the processes that can be assessed during such assessment as well as the generic measurement framework used to measure the achievement of maturity levels.
TIPA
Process Assessment for ITIL based on ISO/IEC 15504
Are you interested in participating in the review of the PAM? Please email
Project and Program Management
CSM Available Now!
Official Certified ScrumMaster Certification
Course
Available for worldwide deliveries
Courses to be booked as “Complete
Package” = Course Materials + Instructor
Project and Program Management
What is Scrum?
Scrum is the Leading Agile Framework
- – A framework for managing software development and any
other complex Project
- – Brings decision-making authority to operational level
- – Scrum Projects don’t have a Project Manager
- – It allows for quicker product release
- – It is designed for meeting changing customer requirements
- – There are 3 core Roles:
ScrumMaster
Product Owner
Development Team
Project and Program Management
What is a
(Certified)ScrumMaster?
The ScrumMaster:
Keeps the team focused on its goals
Facilitates and coordinates
Removes obstacles that hinder the development team from developing
Acts as a buffer between the team and
“outside influences”
Project and Program Management
Trainer Introduction
Kiran Thakkar
MBA, MSC, PMP and CST
21 Years of IT Experience
Agile Experience
- – At Siemens and Aon
- – Has coordinated >40 Agile Teams
- – In various Scrum roles
Project and Program Management
3 DAYS – 2 Certifications!
Regular Program = 3 days Foundation + 2 days Practitioner
Blended Program = eLearning + 3 days Classroom
Differentiator for Partners:
- – Partner proposition
to end-user organizations:
Free Partner Portal for one year (through October 31, 2012)
PRINCE2 Blended Offering!
“The PRINCE2
Blended Program
Saves 40% of
Employee Time”
Project and Program Management
Announcement: PRINCE2 Foundation
Classroom now available in French!
PRINCE2 Foundation - French
Service Management
Cloud Significantly Impacts ITSM
To be successful in the cloud world, ITSMProfessionals need to have cloud competencies…..
Service Management
The “4-Days-2-Certificates” ITIL and Cloud
Combo
- – Tap into the cloud market
- – Help professionals create more value for the
organization
- – Offer two recognized certificates in only 4 days
- – Available in October
Utilize the ITIL & Cloud Offering
+
Service Management
For You
Differentiation from competitors
Doubles training revenue
Tap into the cloud market by offering a cloud course that aligns to ITIL
Cloud impacts ITSM – Be proactive
Provide 2 recognized exams
Benefits of the 4-Day ITIL and
Cloud Program
Service Management
Benefits of the 4-Day ITIL and
Cloud Program
For Your Customer
Add more value to your organization
Become a more successful ITIL practitioner, since you can now incorporate cloud concepts
Get 2 recognized certificates
Show others you are ready for cloud computing
Leave the office once, get two certificates
Service Management
Certified ITpreneurs Cloud
Instructors are available, globally…
… and Cloud Essentials
Materials are available in multiple languages:
Leverage an ITpreneurs Trainer...
Service Management
- 1. Go through the Cloud eLearning Course
- 2. Pass the Exam
- 3. Take part in a 2-hour Train-the-Trainer (TTT)
TTT-Package (price depends on region) includes:
- – 1 Cloud Essentials eLearning Course - Mandatory
- – 1 CompTIA Cloud Essentials Exam - Mandatory
- – 1 Virtualization Essential Course - Optional
- – 1 Virtualization Essentials Exam - Optional
- – 2-hour online ITpreneurs-Course-Familiarization - Mandatory
… or Certify your Own Trainer
Service Management
Also available in October!
ITIL Foundation with Cloud Guidance
- – 3 Days Classroom
- – 2-hours of Cloud Content added to the course
ITIL Foundation with Cloud Guidance
Service Management
The new ITIL MALC course is fully accredited by APMG with no issues identified!
Follow our ITIL MALC Introduction Webinar
ITIL MALC
Service Management
Announcement from The Accreditor
Service Management
Removal of Version Numbering from ITIL
Products and Services
... and transitioned to the new trademark statements, new logos by January 1, 2013 at the latest.
ITIL
Service Management
Withdrawal Dates ITIL v3 versions:
Per August 20, 2012
Foundation: Arabic, Brazilian Portuguese, Czech, Danish, Finnish,
Hungarian, Italian, Korean, Latin Spanish, Polish, Romanian,
Swedish
OSA: Brazilian Portuguese, Danish
RCV: Brazilian Portuguese, Danish
SO: Danish, Italian
SOA: Danish
Per August 24, 2012
Foundation: Russian
Per August 31, 2012
MALC: English
Withdrawal Dates ITIL v3
Versions
Service Management
Per August 13, 2012, ITIL PPO & SOA syllabi, sample papers and exams are all available in
Brazilian Portuguese.
ITIL Service Capability Stream exams are also completely available in Brazilian Portuguese language.
ITIL Intermediates - Brazilian
Portuguese
Service Management
Third Kepner-Tregoe Train the Trainer
Program Running with 6 Candidate Trainers
ITpreneurs successfully ran Train the Trainer programs to prepare trainers for delivering KT Foundation Courses already in Europe and North America
In September, a third program is running in Costa Rica – with 6 candidates
If you are not considering Kepner-Tregoe yet, take a look here for more information link
Kepner-Tregoe
Service Management
Kepner-Tregoe TTT video
LINK
Service Management
Kepner-Tregoe Foundation Course – is now listed with PMI – and grants
18 PDUs
Kepner-Tregoe
PDUs
Service Management
ITpreneurs has updated the complete ISO/IEC
20000 portfolio (APMG portfolio) in line with the
2011 syllabus
Foundation
Practitioner
Auditor
The ISO/IEC 20000 Foundation Course is a new portfolio item for ITpreneurs.
Foundation is a 3-day course, that explains the fundamentals of the standard.
ISO/IEC 20000 Foundation or ITIL Foundation are prerequisites for the Practitioner
Course. For more information link
ISO/IEC 20000
Service Management
Foundation Course
The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organization.
Possession of the Foundation Certificate is also one of the possible pre-requisites for the Practitioner qualification.
This qualification is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.
There is no pre-requisite for the
Foundation qualification but knowledge of the basic principles of IT service management would be an advantage.
Three Certifications
Practitioner Course
The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of
ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.
This qualification is aimed at practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on
ISO/IEC 20000.
The pre-requisite for this qualification is either the APMG ISO/IEC 20000
Foundation or an ITIL Foundation qualification. The APMG ISO/IEC 20000
Foundation course is specifically designed as preparation for this
Practitioner qualification.
Auditors Course
The purpose of the Auditor qualification is to validate the candidate understands
ITSM and is able to perform audits against the ISO/IEC 20000 standard.
The first audience is third-party auditors who work for RCBs and will conduct audits to certify service providers against
ISO/IEC 20000-1.
The second audience is internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with
ISO/IEC 20000-1.
Candidates attending the course are required to have a minimum of three years’ experience conducting audits in an IT environment. The qualification assumes knowledge of auditing and auditing techniques and does not cover the generic principles of management system auditing.
It is expected that candidates will have knowledge of ISO/IEC 17021 and ISO/IEC
19011.
Learning Infrastructure Services
Several new customer portals delivered
- – e.g., Xerox, TM Forum
Promotions around new eLearning products
- – Mini-portal with free setup and first year license
- – e.g., Prince2
Turn-around within 1 week (excl. integrations)
- – Talk to Services early
Learning Portals
Customization Services eLearning content licensing
- – Integrate ITpreneurs eLearning into customer LMS
- – Attractive new pricing options
Customization Services
ISO 20k Practitioner
- – Beta class can run on September 24
PMP PMBOK
- – Beta class can run end of October
TIPA Assessor & Lead Assessor
- – Please let me know if classes are
scheduled
Product Development –
Beta Courses
If you are interested in running a Beta Course for any of these products
TIPA
- – Assessor and Lead Assessor Course
- – Updated to ITIL 2011 Syllabus
Cloud Essentials r1.2.0
- – Classroom and eLearning Course
- – Brushed up the quality
ITIL Foundation r.3.3.0
- – ITIL Foundation: improve visualizations
- – ITIL Foundation with Cloud Guidance
ITIL Foundation Plus Cloud Essentials
ISO 20k
- – Foundation and Auditor
Releases in October
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.