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EIEIO / AUTOMATION & EMERGING TECHNOLOGY

Practical Problem Solving

Course outline

2 days
Discuss this programme →

Duration

2 days

Overview

Course aim

Learn how to effectively solve day-to-day operational problems and prevent recurrence with this two-day, hands-on root cause analysis training course.

Course description

Practical problem solving is one of the most common techniques for getting to the source of an issue, rather than just treating the symptoms. Despite its benefits, it can be difficult to embed effectively.

This training course uses a practical approach to systematically describe the problem, understand the situation, root out and fix the cause, and put steps in place to make sure the problem remains fixed.

It’s often used to resolve day-to-day, operational issues in organizations but it can also be expanded to solve more complicated problems.

How will I benefit?

You’ll learn the knowledge and skills to:

  • Understand and apply practical problem solving techniques
  • Categorize different types of causes such as: Direct, contributing and root causes effectively for greater clarity during problem solving
  • Use appropriate tools and techniques for problem analysis
  • Add structure to the selection of appropriate solution
  • Lead or facilitate small groups to use improvement techniques and activities to solve routine problems in your organization
  • Identifying the corrective actions to be taken
  • Uncover the real root causes of problems faced in your daily operations and enable fact-based decision-making

What will I learn?

You’ll be able to:

  • Comprehend the concept, definition and process of problem solving using SURF methodology
  • Explain and differentiate the types of causes within a problem
  • Proceed to apply the appropriate tools in the process of root cause analysis
  • Perform problem solving, uncover real root causes of problems faced in daily operations and enable fact-based decision-making

Who should attend?

Anyone who is involves in problem-solving or initiating improvements, you’ll find this

course useful.

How will I learn?

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

Further information

This is one of a suite of training courses designed to support your organization’s drive for continual improvement. You may already be certified to one or more management systems standards, and you may also be interested in developing your organizational resilience.

Agenda

Practical Problem Solving

Day

Time

Details

Day 1

09.00 am – 10.30 am

Introduction to Problem Solving

10.30 am – 10.45 am

Morning break

10.45 am – 12.30 pm

State the problem

  • Team formation
  • Problem identification
  • State the problem breakout activity Understand the situation
  • Process mapping
  • Process mapping breakout activity
  • Data collection planning

12.30 pm – 01.30 pm

Lunch

01.30 pm – 02.00 pm

Understand the situation (continue)

  • Discussion on data experience
  • Data collection breakout activity

02.30 pm – 03.30 pm

Root up the cause – identify and shortlist potential causes

  • Use brainstorming technique to generate potential causes
  • Analyse potential causes using cause and effect diagram
  • Use multi-voting technique to shortlist potential causes

03.30 pm – 03.45 pm

Afternoon break

03.45 pm – 05.00 pm

Root up the cause - identify and shortlist potential causes breakout activity (continue)

Day 2

09.00 am – 10.30 am

Root Up the Cause (continue) - Drilling down to the Root Cause

  • Use Why-why Analysis to drill down to the root cause
  • 3 x 5-Why Analysis

10.30 am – 10.45 am

Morning break

10.45 am – 12.30 pm

Root Up the Cause - Drilling down to the Root Cause (continue)

  • 3 x 5-Why Analysis (continue)
  • Root Cause Drill-down Breakout Activity

12.30 pm – 01.30 pm

Lunch

01.30 pm – 03.30 pm

Fix It and Make It Stay Fixed

  • Use How-how Analysis to generate solutions
  • Use SCRAMPER technique to generate more ideas
  • Generating Solutions Breakout Activity

03.30 pm – 03.45 pm

Afternoon Tea Break

03.45 pm – 04.30 pm

Fix It and Make It Stay Fixed (continue)

  • Assess the potential risks of implemented solutions using Potential Risk Assessment
  • Measure effectiveness of action taken to prevent recurrence of problem
  • Identify Effective Measurement Breakout Activity

-Share lessons learned and assemble documented information in

the RCA report

04.30 pm – 05.00 pm

Summary & Q&A Session

Programme scope, delivery arrangements and suitability are confirmed during enquiry.