Overview
AI is quickly becoming a powerful partner for teams — helping to save time, improve collaboration, and reduce repetitive work. This two-day training focuses on practical, team-oriented applications of AI that support research, communication, process documentation, and light automation.
Through hands-on labs, role-based scenarios, and a team capstone, participants will learn how to use AI tools responsibly while enhancing productivity in ways that directly support their day-to-day work. The program emphasizes safe use of company content, building reusable prompts, and creating AI-ready processes that ensure accountability and compliance. By the end of the course, teams will have not only practiced core AI skills but also prototyped a real-world workflow that demonstrates measurable impact.
Course Objectives
By the end of this program, participants will:
- Discover how AI can support team communication, research, and process improvement.
- Apply responsible AI practices to protect privacy, ethics, and organizational policies.
- Use prompts effectively to generate audience-specific drafts, summaries, and reports.
- Design AI-ready workflows and standard operating procedures (SOPs) with clear checkpoints.
- Explore simple automation concepts to reduce manual effort in routine tasks.
- Collaborate as a team to prototype and pitch an AI-supported workflow with an ROI focus.
Learning Outcomes
At the end of the training, participants will be able to:
- Identify opportunities – highlight 3–5 team processes where AI can reduce cycle time or improve collaboration.
- Apply research and writing skills – use prompts to generate cited summaries, FAQs, and SOP drafts tailored to specific audiences.
- Ensure responsible use – classify company information (safe, sensitive, restricted) and apply compliance guardrails in AI usage.
- Produce structured outputs – transform logs, lists, and notes into organized reports and tables using AI tools.
- Create AI-ready SOPs – map processes, define checkpoints, and assign accountability.
- Experiment with light automation – sketch no-code trigger-action workflows that reduce repetitive manual tasks.
- Collaborate effectively – work as a team to design and present a prototype AI-supported workflow, including a simple ROI estimate.
Pre-requisites
Office productivity tool familiarity
Target Audience
Cross-functional teams, PMO, back office, customer-facing staff
DAY 1 : Research & Team Communication
9:00am - 10:30am
Module 1: Research & Synthesis with AI
- Lab B1: From Question to Brief.
- Outcome: Learners produce cited one-page summaries..
10:30am - 10:45am Morning Break
10:45am - 12:30pm
Module 2: Knowledge Retrieval & Company Content
- Activity: Classify content into Green/Yellow/Red categories.
- Outcome: Learners frame safe prompts.
12:30pm - 1:30pm Lunch Break
1:30pm - 3:00pm
Writing at Scale (Emails, FAQs, SOPs)
- Lab B2: Audience-Tuned Drafts.
- Outcome: Learners produce tailored drafts.
3:00pm - 3:15pm Afternoon Break
3:45pm - 5:00pm
Module 4: Prompt Design for Teams
- Activity: Build team prompt library.
- Outcome: Reusable prompt templates created.
- 5. Module 5: Ethics, Privacy & Compliance Scenarios
- Activity: Simulation on AI use.
- Outcome: Learners apply decision frameworks.
DAY 2 : Data, SOPs & Prototyping
9:00am - 10:30am
Module 6: Light Data Tasks (Tables, Lists & Reports)
- Lab B3: Issue Log to Weekly Report.
- Outcome: Learners generate reports with AI.
10:30am - 10:45am Morning Break
10:45am - 12:30pm
Module 7: Process Mapping & AI-Ready SOPs
- Activity: Map workflow with checkpoints.
- Outcome: Draft SOP with accountability chart.
12:30pm - 1:30pm Lunch Break
1:30pm - 3:30pm
Module 8: Automation Concepts for Non-Developers
- Activity: Sketch trigger/action workflows.
- Outcome: Learners design simple no-code automation.
3:30pm - 3:45pm Afternoon Break
3:45pm - 5:00pm
Module 9: Team Capstone – Prototype & Pitch
- Activity: Group sprint + pitch session.
- Outcome: Teams present prototypes with ROI estimate.
Post Assessment.
Courseware Components
Trainer Guide (DOCX), Learner Guide (DOCX/PDF), Slide Deck (PPTX), Hands-on Labs, Case Studies, Quizzes, Job Aids, Evaluation Forms
Assessment & Evaluation
Pre/post-tests, lab performance, mini-capstone, daily surveys.
Accreditation
Certificate of Participation (non-accredited). Fully HRDC Claimable
Delivery Mode
Face-to-Face (recommended) or Virtual Instructor Led.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.