Prerequisites
With basic knowledge of Windows is required with the following pre-requisites:
Able to maneuver with the mouse – Point, Click, Drag and Double Click.
Able to configure the desktop
Able to use the Control Panel
Able to switch between task applications
Able to maneuver with Microsoft Office or current user of Microsoft Office (MS-Word, MS-Excel and MSPowerPoint).
Able to surf the Net will be an added advantage
Course Objectives
The objective of this course is to give office workers a systematic understanding of an electronic mail and its benefits. This program will equip participants with essential skills of effectively utilizing electronic mail software in a day-to-day business environment. Hands-on exercises related to actual business applications will help to reinforce concepts and features covered.
Chapter 1: Working with Outlook
Starting Outlook for the First Time
Reading Messages and Opening Attachments
Responding to Messages
Creating New Messages
Using Address Books
Attaching files to Messages
Sending and Receiving Messages
Printing Messages
Creating and Sending Instant Messages
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Chapter 2: Managing E-Mail Messages
Formatting Messages
Changing Message Settings and Delivery Options
Customizing How You View Messages
Managing Messages with Color
Adding Signature to Messages
Flagging Messages for Follow-Up
Chapter 3: Finding and Organizing E-Mail Messages
Fining and Categorizing Messages
Using Search Folders
Filtering Messages
Managing Messages through Rules
Organizing Messages in Folders
Sharing folders with Others
Saving Messages in Other Formats
Archiving Messages
Chapter 4: Managing Your Calendar
Looking at Calendars in Different Ways
Scheduling Appointments and Events
Managing and Organizing Appointments
Working with Multiple Calendars
Defining Your Available Time
Labeling Appointments with Color
Printing Calendars
Chapter 5: Scheduling and Managing Meetings
Scheduling Meetings
Responding to Meeting Requests
Updating and Canceling Meetings
Viewing Other User’s Calendars
Saving a Calendar as a Web Page
Chapter 6: Creating and Organizing a List of Contacts
Creating and Updating Contact Information
Organizing Contact Information
Tracking Dealings with Contacts
Sending and Receiving Contact Information Through E-Mail
Printing Contact Information
Chapter 7: Keeping Track of Information
Creating and Updating Tasks
Assigning and Tracking Tasks
Organizing Tasks
Managing Tasks
Creating and Updating Notes
Organizing and Managing Notes
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Chapter 8: Working from Multiple Location
Connecting to Outlook
Configuring Outlook for a Dial-Up Connection
Optimizing Remote Performance
Configuring Offline folders
Synchronizing Folders
Chapter 9: Customizing and Configuring Outlook
Customizing Outlook
Customizing Menus and Toolbars
Creating a Personal Folders File
Creating a Personal Address Book
Setting Up Secure E-Mail
Specifying Advanced E-Mail Options
Working with New Mail Notifications
Programme scope, delivery arrangements and suitability are confirmed during enquiry.