Duration
3 days
Overview
El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.
For Students Enrolled in a Virtual Class:
Each student will need a setup with two (2) devices in order to take the class virtually. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow virtual students to view the presentation on one computer and complete support exercises on the other one.
Objectives
Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will be able to: • The OS X El Capitan troubleshooting process
- How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
- OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
- How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification
Audience
- Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
- Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
Prerequisites
OS X knowledge and basic computer navigation skills
Part 1: Installation and Configuration
- Install OS X El Capitan
- Setup and Configuration
- OS X Recovery
- OS X Software Updates
Part 2: User Accounts
- User Accounts
- User Home Folders
- System Security
- Keychain Management
Part 3: File Systems
- File Systems and Storage
- FileVault
- Permissions and Sharing
- File System Troubleshooting
Part 4: Data Management
- Hidden Items, Shortcuts, and File Archives
- System Resources
- Metadata and Spotlight
- Time Machine
Part 5: Applications and Processes
- Application Installation
- Document Management
- Application Management and Troubleshooting
Part 6: Network Configuration
- Network Essentials
- Advanced Network Configuration
- Network Troubleshooting
Part 7: Network Services
- Network Services
- Host Sharing and Personal Firewall
Part 8: System Management
- Peripherals and Drivers
- Print and Scan
- System Troubleshooting
Programme scope, delivery arrangements and suitability are confirmed during enquiry.