DURATION
2 Days
Summary description:
This course introduces basic troubleshooting skills for second level help desk support representatives to help users resolve issues such as ensuring password security, recovering a user ID or password, managing a user’s mail file or a database, and managing Notes databases, replicating databases, and accessing the Web.
Topics covered:
This course covers the following topics:
Introducing Help Desk Troubleshooting Resources
Using IBM® Lotus® Support Web Resources
Starting Lotus Domino Administrator
Investigating Basic Domino Administrator Tasks
Managing the User's Workstation
Diagnosing Problems with Deploying Welcome Pages
Breaking Down the Notes Client
Enabling Multiple Users to Share a Workstation
Recovering User IDs or Passwords
Managing Server and Database Security Issues
Diagnosing Server Access Problems.
Determining Users' Effective Access to a Database
Managing User Database Issues
Refreshing or Replace a Database Design
Compacting a Local Database
Archiving Database Documents
Diagnosing Problems with Mail Archiving Policies
Troubleshooting Mail Routing and Delivery
Understanding Mail Routing
Responding to Mail Delivery Failure
Viewing Pending and Dead Mail
Tracing Mail
Tracking Mail
Troubleshooting Lotus Notes Mail Issues
Troubleshooting the Personal Address Book
Troubleshooting Directory Catalogs
Securing Mail Messages
Setting Up Mail Delegation
Troubleshooting the Out of Office Agent
Troubleshooting Replication
Creating and Encrypt a Database Replica
Diagnosing Database Replication Problems
Setting Replication Options
Resolving Replication Conflicts
Troubleshooting Replication
Audience:
The target audience for this course is Lotus Notes 7 entry level help desk support representatives preparing to become second level support representatives.
Prerequisites:
The prerequisites for this course include Lotus Notes help desk support entry level skills, knowledge, and experience;recommended completion of the following IBM Lotus Notes 7 course: Help Desk Support Fundamentals for IBM Lotus Domino 7.
System requirements:
This product requires the following to run properly:
N/A
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.