DURATION
2 Days
Target Group
The Microsoft Outlook 2002 course is targeted at IT Manager, IT Executive, HR Officer, HR Manager, IT Consultant, IT Assistant, Secretary, Training Officer, Administrator, MIS Officer, MIS Manager, and Information Technologist.
Course Objectives
The objective of this course is to give office workers a systematic understanding of an electronic mail and its benefits. This program will equip participants with essential skills of effectively utilizing electronic mail software in a day-to-day business environment. Hands-on exercises related to actual business applications will help to reinforce concepts and features covered.
Prerequisites
Basic knowledge of Windows is required with the following pre-requisites:
Able to maneuver with the mouse – Point, Click, Drag and Double Click.
Able to configure the desktop
Able to use the Control Panel
Able to move and re-size Application Windows
Able to switch between task applications
Module 1: Introduction to Microsoft Outlook 2002
New features of Outlook 2002
Outlook 2002 Interface
Folder List
Accessing File Folder
Office Assistant
Module 2: Working with Outlook Messaging
Composing a Mail Message
Using the Address Book
Sending and Receiving Messages
Formatting a Mail Message
Proofing Message
Reading and Responding to the Message
Viewing Sent Items
Printing the Message
Module 3: Managing Message
Proofing a Message
Using Groups to Manage E-mails Account
Working with E-mail Headers
Managing / E-mail Messages Organizing
Managing Folders
Module 4: Working With Components and Office
Using AutoSignature
Flagging a Message
Managing File Attachments
Inserting a Hyperlink
Create and Using Office Documents
Voting, Tracking and Delivery Options
Recalling a Message
Mailbox Cleanup
Out of Office Message
Module 5: Address Book and Internet E-mail Account
Managing Address Book
Internet E-mail Account
Module 6: Contact List
Creating New Contact
Editing a Contact
Changing Contact View
Flagging a Contact for Follow-up
Printing Contact Information
Deleting a Contact
Creating a Personal Distribution List (PDL)
Module 7 : Working with Tasks
Adding a New Task
Editing Tasks
Deleting Tasks
Copying Tasks
Assigning a Tasks
Creating recurring Tasks
Marking Tasks as Completed
Module 8 : Working with Calendars
Navigating the Calendar
Scheduling a New Appointments
Scheduling an Event
Scheduling a Meeting
Responding to a Meeting
Checking Meeting Response
Recurring Dates
Changing the Calendar View
Printing Calendar Information
Deleting Calendar Items
Module 9: Working with Journal
Managing a Journal Entry
Viewing Journal Entries
Changing the Journal View
Finding Journal Entry
Printing a Journal Entry
Checking Meeting Response
Module 10: Working Using Notes
Managing Notes
Changing Notes View
Printing a Note
Forwarding a Note
Programme scope, delivery arrangements and suitability are confirmed during enquiry.