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Microsoft Information Protection Administrator

Course outline

SC-400T004 days

Duration

SC-400T00: Microsoft Information Protection Administrator

4 days

Overview

Learn how to protect information in your Microsoft 365 deployment. This course focuses on data lifecycle management and information protection and compliance within your organization. The course covers implementation of data loss prevention policies, sensitive information types, sensitivity labels, data retention policies, Microsoft Purview Message Encryption, audit, eDiscovery, and insider risk among other related topics. The course helps learners prepare for the Microsoft Information Protection Administrator exam (SC-400).

Audience Profile

The information protection administrator translates an organization’s risk and compliance requirements into technical implementation. They are responsible for implementing and managing solutions for content classification, data loss prevention (DLP), information protection, data lifecycle management, records management, privacy, risk, and compliance. They also work with other roles that are responsible for governance, data, and security to evaluate and develop policies to address an organization's risk reduction and compliance goals. This role assists workload administrators, business application owners, human resources departments, and legal stakeholders to implement technology solutions that support the necessary policies and controls.

Job role: Administrator

Preparation for exam: SC-400

Prerequisites

Before attending this course, students should have:

  • Foundational knowledge of Microsoft security and compliance technologies.
  • Basic knowledge of information protection concepts.
  • Understanding of cloud computing concepts.
  • Understanding of Microsoft 365 products and services.

Outline

Introduction to information protection and data lifecycle management in Microsoft Purview

Learn how Microsoft 365 information protection and data lifecycle management solutions help you protect and govern your data, throughout its lifecycle – wherever it lives, or wherever it travels.

Learning objectives

Upon completion of this module, you should be able to:

  • Discuss information protection and data lifecycle management and why it's important.
  • Describe Microsoft's approach to information protection and data lifecycle management.
  • Define key terms associated with Microsoft's information protection and data lifecycle management solutions.
  • Identify the solutions that comprise information and data lifecycle management in Microsoft Purview.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Learn how Microsoft supports data discovery, classification, and protection as part of a cybersecurity solution
  • Manage information protection and governance
  • SC-400: Implement Information Protection in Microsoft 365
  • Introduction to information protection and data lifecycle management
  • Know your data
  • Protect your data
  • Prevent data loss
  • Govern your data
  • Summary and knowledge check

Classify data for protection and governance

Learn about the information available to help you understand your data landscape and know your data.

Learning objectives

Upon completion of this module, you should be able to:

  • List the components of the Data Classification solution.
  • Identify the cards available on the Data Classification overview tab.
  • Explain the Content explorer and Activity explorer.
  • Describe how to use sensitive information types and trainable classifiers.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Manage information protection and governance
  • SC-400: Implement Information Protection in Microsoft 365
  • Data classification overview
  • Classify data using sensitive information types
  • Classify data using trainable classifiers
  • Review sensitive information and label usage
  • Explore labeled and sensitive content
  • Understand activities related to your data
  • Summary and knowledge check

Create and manage sensitive information types

Learn how to use sensitive information types to support your information protection strategy.

Learning objectives

After completing this module, you will be able to:

  • Recognize the difference between built-in and custom sensitivity labels
  • Configure sensitive information types with exact data match-based classification
  • Implement document fingerprinting
  • Create custom keyword dictionaries

Prerequisites

  • Basic understanding of the Microsoft 365 services
  • Basic understanding information protection and governance in Microsoft 365

This module is part of these learning paths

  • MS-500 part 3 - Implement and manage information protection
  • SC-400: Implement Information Protection in Microsoft 365

Introduction

  • Compare built-in versus custom sensitive information types
  • Create and manage custom sensitive information types
  • Describe custom sensitive information types with exact data match
  • Implement document fingerprinting
  • Create keyword dictionary
  • Knowledge check
  • Summary and resources

Understand Microsoft 365 encryption

Learn how Microsoft 365 encrypts data-at-rest and in-transit, securely manages encryption keys, and provides key management options to customers to meet their business needs and compliance obligations.

Learning objectives

Upon completion of this module, you should be able to:

  • Explain how encryption mitigates the risk of unauthorized data disclosure.
  • Describe Microsoft data-at-rest and data-in-transit encryption solutions.
  • Explain how Microsoft 365 implements service encryption to protect customer data at the application layer.
  • Understand the differences between Microsoft managed keys and customer managed keys for use with service encryption.

Prerequisites

None

This module is part of these learning paths

  • Learn how Microsoft safeguards customer data
  • MS-500 part 2 - Implement and manage threat protection
  • SC-400: Implement Information Protection in Microsoft 365
  • Introduction to Microsoft 365 encryption
  • Learn how Microsoft 365 data is encrypted at rest
  • Understand service encryption in Microsoft Purview
  • Explore customer key management using Customer Key
  • Learn how data is encrypted in-transit
  • Summary and knowledge check

Deploy Microsoft Purview Message Encryption

Learn about the different encryption methods Microsoft Purview provides to protect messages.

Learning objectives

After completing this module, you will be able to:

  • Configure Microsoft Purview Message Encryption for end users
  • Implement Microsoft Purview Advanced Message Encryption

Prerequisites

Fundamental knowledge of encryption in Microsoft 365

This module is part of these learning paths

  • SC-400: Implement Information Protection in Microsoft 365

Introduction

  • Implement Microsoft Purview Message Encryption
  • Implement Microsoft Purview Advanced Message Encryption
  • Use Microsoft Purview Message Encryption templates in mail flow rules
  • Knowledge check
  • Summary and resources

Protect information in Microsoft Purview

Learn how to detect sensitive content as it's used and shared throughout your organization, in the cloud and on devices, and help prevent accidental data loss.

Learning objectives

Upon completion of this module, you should be able to:

  • Discuss the information protection solution and its benefits.
  • List the customer scenarios the information protection solution addresses.
  • Describe the information protection configuration process.
  • Explain what users will experience when the solution is implemented.
  • Articulate deployment and adoption best practices.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Manage information protection and governance
  • SC-400: Implement Information Protection in Microsoft 365
  • Information protection overview
  • Configure sensitivity labels
  • Configure sensitivity label policies
  • Configure auto-labeling policies
  • Manage, monitor, and remediate information protection
  • Summary and knowledge check

Apply and manage sensitivity labels

Learn about how sensitivity labels are used to classify and protect business data while making sure that user productivity and their ability to collaborate are not hindered.

Learning objectives

After completing this module, you will be able to:

  • Apply sensitivity labels to Microsoft Teams, Microsoft 365 groups, and SharePoint sites.
  • Monitor label usage using label analytics.
  • Configure on-premises labeling.
  • Manage protection settings and marking for applied sensitivity labels.
  • Apply protections and restrictions to email.
  • Apply protections and restrictions to files.

Prerequisites

Fundamentals knowledge of information governance in Microsoft 365.

This module is part of these learning paths

  • MS-500 part 3 - Implement and manage information protection
  • SC-400: Implement Information Protection in Microsoft 365

Introduction

  • Apply sensitivity labels to Microsoft Teams, Microsoft 365 groups, and SharePoint sites
  • Plan on-premises labeling
  • Configure on-premises labeling for the Unified Labeling Scanner
  • Apply protections and restrictions to email and files
  • Monitor label performance using label analytics
  • Knowledge check
  • Summary and resources

Prevent data loss in Microsoft Purview

Learn how to discover, classify, and protect sensitive and business-critical content throughout its lifecycle across your organization.

Learning objectives

When you finish with this module, you'll be able to:

  • Discuss the data loss prevention solution and its benefits.
  • Describe the data loss prevention configuration process.
  • Explain what users will experience when the solution is implemented.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Learn how Microsoft supports data discovery, classification, and protection as part of a cybersecurity solution
  • Manage information protection and governance
  • MS-500 part 3 - Implement and manage information protection
  • SC-400: Implement Data Loss Prevention

Introduction

  • Data loss prevention overview
  • Identify content to protect
  • Define policy settings for your DLP policy
  • Test and create your DLP policy
  • Prepare Endpoint DLP
  • Manage DLP alerts in the Microsoft Purview compliance portal
  • View data loss prevention reports
  • Implement the Microsoft Purview Extension
  • Knowledge check
  • Summary

Configure DLP policies for Microsoft Defender for Cloud Apps and Power Platform

Learn how to configure and implement data loss prevention policies and integrate them with Microsoft Defender for Cloud Apps.

Learning objectives

After completing this module you will be able to:

  • Describe the integration of DLP with Microsoft Defender for Cloud Apps.
  • Configure policies in Microsoft Defender for Cloud Apps.

Prerequisites

  • Basic knowledge of data loss prevention in Microsoft 365
  • Basic knowledge of Microsoft Defender for Cloud Apps
  • Basic knowledge of Power Platform

This module is part of these learning paths

  • SC-400: Implement Data Loss Prevention

Introduction

  • Configure data loss prevention policies for Power Platform
  • Integrate data loss prevention in Microsoft Defender for Cloud Apps
  • Configure policies in Microsoft Defender for Cloud Apps
  • Manage data loss prevention violations in Microsoft Defender for Cloud Apps
  • Knowledge check
  • Summary and resources

Manage data loss prevention policies and reports in Microsoft 365

Learn how to manage data loss prevention policies and mitigate data loss prevention policy violations.

Learning objectives

After completing this module you'll be able to:

  • Review and analyze DLP reports.
  • Manage permissions for DLP reports.
  • Identify and mitigate DLP policy violations.
  • Mitigate DLP violations in Microsoft Defender for Cloud Apps.

Prerequisites

  • Knowledge of data loss prevention in Microsoft 365

This module is part of these learning paths

  • MS-500 part 3 - Implement and manage information protection
  • SC-400: Implement Data Loss Prevention

Introduction

  • Configure data loss prevention for policy precedence
  • Implement data loss prevention policies in test mode
  • Explain data loss prevention reporting capabilities
  • Manage permissions for data loss prevention reports
  • Manage and respond to data loss prevention policy violations
  • Knowledge check
  • Summary and resources

Manage the data lifecycle in Microsoft Purview

Learn how to manage your content lifecycle using solutions to import, store, and classify business-critical data so you can keep what you need and delete what you don't.

Learning objectives

Upon completion of this module, you should be able to:

  • Discuss the Data Lifecycle Management solution and its benefits.
  • List the customer scenarios the Data Lifecycle Management solution addresses.
  • Describe the Data Lifecycle Management configuration process.
  • Explain what users will experience when the solution is implemented.
  • Articulate deployment and adoption best practices.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Learn how Microsoft supports data discovery, classification, and protection as part of a cybersecurity solution
  • Manage information protection and governance
  • MS-500 part 3 - Implement and manage information protection
  • SC-400: Implement Data Lifecycle and Records Management
  • Data Lifecycle Management overview
  • Configure retention policies
  • Configure retention labels
  • Configure manual retention label policies
  • Configure auto-apply retention label policies
  • Import data for Data Lifecycle Management
  • Manage, monitor, and remediate Data Lifecycle Management
  • Summary and knowledge check

Manage data retention in Microsoft 365 workloads

Learn how to manage retention for Microsoft 365, and how retention solutions are implemented in the individual Microsoft 365 services.

Learning objectives

After completing this module, you will be able to:

  • Describe the retention features in Microsoft 365 workloads.
  • Configure retention settings in Microsoft Teams, Yammer, and SharePoint Online.
  • Recover content protected by retention settings.
  • Regain protected items from Exchange Mailboxes.

Prerequisites

  • Basic understanding of Microsoft 365 services
  • Basic understanding of Microsoft Purview
  • Basic understanding of how to create and publish retention labels

This module is part of these learning paths

  • MS-500 part 3 - Implement and manage information protection
  • SC-400: Implement Data Lifecycle and Records Management

Introduction

  • Explain retention in Exchange Online
  • Explain retention in SharePoint Online and OneDrive
  • Explain retention in Microsoft Teams
  • Explain retention in Microsoft Yammer
  • Recover content in Microsoft 365 workloads
  • Activate archive mailboxes in Microsoft Exchange
  • Apply mailbox holds in Microsoft Exchange
  • Recover content in Microsoft Exchange
  • Knowledge check
  • Summary and resources

Manage records in Microsoft Purview

Learn how to use intelligent classification to automate and simplify the retention schedule for regulatory, legal, and business-critical records in your organization.

Learning objectives

Upon completion of this module, you should be able to:

  • Discuss the Microsoft Purview Records Management solution and its benefits.
  • List the customer scenarios the Microsoft Purview Records Management solution addresses.
  • Describe the Microsoft Purview Records Management configuration process.
  • Explain what users will experience when the solution is implemented.
  • Articulate deployment and adoption best practices.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Manage information protection and governance
  • MS-500 part 3 - Implement and manage information protection
  • SC-400: Implement Data Lifecycle and Records Management

Introduction

  • Records management overview
  • Import a file plan
  • Configure retention labels
  • Configure event driven retention
  • Manage, monitor, and remediate records
  • Summary and knowledge check

Explore compliance in Microsoft 365

This module explores the tools Microsoft 365 provides to help ensure an organization's regulatory compliance, including the Microsoft Purview compliance portal, Compliance Manager, and the Microsoft compliance score.

Learning objectives

By the end of this module, you should be able to:

  • Describe how Microsoft 365 helps organizations manage risks, protect data, and remain compliant with regulations and standards.
  • Plan your beginning compliance tasks in Microsoft Purview.
  • Manage your compliance requirements with Compliance Manager.
  • Manage compliance posture and improvement actions using the Compliance Manager dashboard.
  • Explain how an organization's compliance score is determined.

Prerequisites

None

This module is part of these learning paths

  • MS-102 Implement compliance in Microsoft 365
  • SC-400: Monitor and investigate data and activities by using Microsoft Purview

Introduction

  • Plan for security and compliance in Microsoft 365
  • Plan your beginning compliance tasks in Microsoft Purview
  • Manage your compliance requirements with Compliance Manager
  • Examine the Compliance Manager dashboard
  • Analyze the Microsoft Compliance score
  • Knowledge check
  • Summary

Search for content in the Microsoft Purview compliance portal

This module examines how to search for content in the Microsoft Purview compliance portal using Content Search functionality, including how to view and export the search results, and configure search permissions filtering.

Learning objectives

By the end of this module, you'll be able to:

  • Describe how to use content search in the Microsoft Purview compliance portal.
  • Design and create a content search.
  • Preview the search results.
  • View the search statistics.
  • Export the search results and search report.
  • Configure search permission filtering.

This module is part of these learning paths

  • MS-101 Manage content search and investigations in Microsoft 365
  • SC-400: Monitor and investigate data and activities by using Microsoft Purview

Introduction

  • Explore Microsoft Purview eDiscovery solutions
  • Create a content search
  • View the search results and statistics
  • Export the search results and search report
  • Configure search permissions filtering
  • Search for and delete email messages
  • Knowledge check
  • Summary

Manage Microsoft Purview eDiscovery (Standard)

This module explores how to use Microsoft Purview eDiscovery (Standard) to create an eDiscovery case and a hold for a case, how to manage case content, and how to close, reopen, and delete a case.

Learning objectives

By the end of this module, you'll be able to:

  • Describe how Microsoft Purview eDiscovery (Standard) builds on the basic search and export functionality of Content search.
  • Describe the basic workflow of eDiscovery (Standard).
  • Create an eDiscovery case.
  • Create an eDiscovery hold for an eDiscovery case.
  • Search for content in a case and then export that content.
  • Close, reopen, and delete a case.

This module is part of these learning paths

  • MS-101 Manage content search and investigations in Microsoft 365
  • SC-400: Monitor and investigate data and activities by using Microsoft Purview

Introduction

  • Explore Microsoft Purview eDiscovery solutions
  • Implement Microsoft Purview eDiscovery (Standard)
  • Create eDiscovery holds
  • Search for content in a case
  • Export content from a case
  • Close, reopen, and delete a case
  • Knowledge check
  • Summary

Manage Microsoft Purview eDiscovery (Premium)

This module explores how to use Microsoft Purview eDiscovery (Premium) to preserve, collect, analyze, review, and export content that's responsive to an organization's internal and external investigations, and communicate with custodians involved in a case.

Learning objectives

By the end of this module, you'll be able to:

  • Describe how Microsoft Purview eDiscovery (Premium) builds on eDiscovery (Standard).
  • Describe the basic workflow of eDiscovery (Premium).
  • Create and manage cases in eDiscovery (Premium).
  • Manage custodians and non-custodial data sources.
  • Analyze case content and use analytical tools to reduce the size of search result sets.

This module is part of these learning paths

  • MS-101 Manage content search and investigations in Microsoft 365
  • MS-500 part 4: Manage Governance and Compliance Features in Microsoft 365
  • SC-400: Monitor and investigate data and activities by using Microsoft Purview

Introduction

  • Explore Microsoft Purview eDiscovery (Premium)
  • Implement Microsoft Purview eDiscovery (Premium)
  • Create and manage an eDiscovery (Premium) case
  • Manage custodians and non-custodial data sources
  • Analyze case content
  • Knowledge check
  • Summary

Manage Microsoft Purview Audit (Standard)

This module examines how to search for audited activities using the Microsoft Purview Audit (Standard) solution, including how to export, configure, and view the audit log records that were retrieved from an audit log search.

Learning objectives

By the end of this module, you'll be able to:

  • Describe the differences between Audit (Standard) and Audit (Premium).
  • Identify the core features of the Audit (Standard) solution.
  • Set up and implement audit log searching using the Audit (Standard) solution.
  • Export, configure, and view audit log records.
  • Use audit log searching to troubleshoot common support issues.

This module is part of these learning paths

  • MS-101 Manage content search and investigations in Microsoft 365
  • SC-400: Monitor and investigate data and activities by using Microsoft Purview

Introduction

  • Explore Microsoft Purview Audit solutions
  • Implement Microsoft Purview Audit (Standard)
  • Search the audit log
  • Export, configure, and view audit log records
  • Use audit log searching to investigate common support issues
  • Knowledge check
  • Summary

Prepare Microsoft Purview Communication Compliance

Microsoft Purview Communication Compliance is a solution that helps organizations address code-of-conduct policy violations in company communications, while also assisting organizations in regulated industries meet specific supervisory compliance requirements. Communication Compliance uses machine learning to intelligently detect violations across different communication channels such as Microsoft Teams, Exchange Online, or Yammer messages.

Learning objectives

Upon completion of this module, you should be able to:

  • List the enhancements in communication compliance over Office 365 Supervision policies, which it will replace.
  • Explain how to identify and remediate code-of-conduct policy violations.
  • List the prerequisites that need to be met before creating communication compliance policies.
  • Describe the types of built-in, pre-defined policy templates.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Manage insider risk in Microsoft 365
  • MS-500 part 4: Manage Governance and Compliance Features in Microsoft 365
  • SC-400: Manage Insider and Privacy Risk in Microsoft 365
  • Introduction to communication compliance
  • Plan for communication compliance
  • Identify and resolve communication compliance workflow
  • Introduction to communication compliance policies
  • Knowledge check
  • Case study--Configure an offensive language policy
  • Investigate and remediate communication compliance alerts
  • Summary and knowledge check

Manage insider risk in Microsoft Purview

Microsoft Purview Insider Risk Management helps organizations address internal risks, such as IP theft, fraud, and sabotage. Learn about insider risk management and how Microsoft technologies can help you detect, investigate, and take action on risky activities in your organization.

Learning objectives

Upon completion of this module, you should be able to:

  • Explain how Microsoft Purview Insider Risk Management can help prevent, detect, and contain internal risks in an organization.
  • Describe the types of built-in, pre-defined policy templates.
  • List the prerequisites that need to be met before creating insider risk policies.
  • Explain the types of actions you can take on an insider risk management case.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Manage insider risk in Microsoft 365
  • MS-500 part 4: Manage Governance and Compliance Features in Microsoft 365
  • SC-200: Mitigate threats using Microsoft 365 Defender
  • SC-400: Manage Insider and Privacy Risk in Microsoft 365
  • Insider risk management overview
  • Introduction to managing insider risk policies
  • Create and manage insider risk policies
  • Knowledge check
  • Investigate insider risk alerts
  • Take action on insider risk alerts through cases
  • Manage insider risk management forensic evidence
  • Create insider risk management notice templates
  • Summary and knowledge check

Implement Microsoft Purview Information Barriers

This module examines how Microsoft Purview uses information barriers to restrict communication and collaboration in Microsoft Teams, SharePoint Online, and OneDrive for Business.

Learning objectives

By the end of this module, you should be able to:

  • Describe how information barriers can restrict or allow communication and collaboration among specific groups of users.
  • Describe the components of an information barrier and how to enable information barriers.
  • Understand how information barriers help organizations determine which users to add or remove from a Microsoft Team, OneDrive account, and SharePoint site.
  • Describe how information barriers prevent users or groups from communicating and collaborating in Microsoft Teams, OneDrive, and SharePoint.

Prerequisites

None

This module is part of these learning paths

  • MS-102 Implement compliance in Microsoft 365
  • SC-400: Manage Insider and Privacy Risk in Microsoft 365

Introduction

  • Explore Microsoft Purview Information Barriers
  • Configure information barriers in Microsoft Purview
  • Examine information barriers in Microsoft Teams
  • Examine information barriers in OneDrive
  • Examine information barriers in SharePoint
  • Knowledge check
  • Summary

Manage regulatory and privacy requirements with Microsoft Priva

Learn how to use Microsoft Priva to manage privacy risk policies and subject rights requests.

Learning objectives

Upon completion of this module, the learner will be able to:

  • Create and manage risk management policies for data overexposure, data transfer, and data minimization
  • Investigate and remediate risk alerts
  • Send user notifications
  • Create and manage Subject Rights Requests
  • Estimate and retrieve subject data
  • Review subject data
  • Create subject rights reports

Prerequisites

Conceptual knowledge of security policies, privacy requirements, and risk management.

This module is part of these learning paths

  • MS-500 part 4: Manage Governance and Compliance Features in Microsoft 365
  • SC-400: Manage Insider and Privacy Risk in Microsoft 365

Introduction

  • Create and manage risk management policies
  • Investigate and remediate risk management alerts
  • Create rights requests
  • Manage data estimate and retrieval for rights requests
  • Review data from rights requests
  • Get reports from rights requests
  • Knowledge check
  • Summary

Implement privileged access management

Privileged access management allows granular access control over privileged admin tasks in Office 365. Privileged access management requires users to request just-in-time access to complete elevated and privileged tasks through a highly scoped and time-bound approval workflow. This configuration gives users just-enough-access to perform the task at hand without risking exposure of sensitive data or critical configuration settings.

Learning objectives

Upon completion of this module, you should be able to:

  • Explain the difference between privileged access management and privileged identity management.
  • Describe the privileged access management process flow.
  • Describe how to configure and enable privileged access management.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Manage insider risk in Microsoft 365
  • MS-500 part 4: Manage Governance and Compliance Features in Microsoft 365
  • SC-400: Manage Insider and Privacy Risk in Microsoft 365
  • Introduction to privileged access management
  • Case study--Implementing privileged access management
  • Summary and knowledge check

Manage Customer Lockbox

Customer Lockbox supports requests to access data in Exchange Online, SharePoint Online, and OneDrive when Microsoft engineers need to access customer content to determine root cause and fix an issue. Customer Lockbox requires the engineer to request access from the customer as a final step in the approval workflow. This gives organizations the option to approve or deny these requests and provide direct-access control to the customer.

Learning objectives

Upon completion of this module, you should be able to:

  • Describe the Customer Lockbox workflow.
  • Explain how to approve or deny a Customer Lockbox request.
  • Explain how you can audit actions performed by Microsoft engineers when access requests are approved.

Prerequisites

  • Cloud computing concepts
  • Microsoft 365 product and services

This module is part of these learning paths

  • Manage insider risk in Microsoft 365
  • MS-500 part 4: Manage Governance and Compliance Features in Microsoft 365
  • SC-400: Manage Insider and Privacy Risk in Microsoft 365
  • Introduction to Customer Lockbox
  • Manage Customer Lockbox requests
  • Summary and knowledge check

Programme scope, delivery arrangements and suitability are confirmed during enquiry.