Duration
2 days
Overview
Our 2-day intensive Managing Supplier and contract Manufacturers course is based on our unique Orchestra of Supplier Management methodology. The course content is modular and can be customized to your own organization’s procurement process.
Practitioners who take this course will learn to identify and manage important and strategic suppliers and contract manufacturers. You will then be equipped with tools and approaches to make specific interventions that suit each supplier. This course will help you secure greater value, performance, effectiveness, innovation and security of supply while reducing supply chain risk.
The course is delivered by our expert procurement trainers and includes participant engagement activities, facilitated debate, group work and case studies. It can also include work on developing an supplier management strategy to approach delegates’ actual supplier relationships.
Managing and working with suppliers and contractors go far beyond the upfront review and selection of who to appoint. Challenges often arise when the work begins after the contract has been awarded. Motivating your suppliers and managing the relationships is thus crucial to the final delivery of the contracted work. This programme shows you how to identify and work the levers of supplier performance management and develop practical strategies to manage the relationships over the course of your contract.
Learning Objectives
By the end of this session delegates will be able to:
- Describe what makes some suppliers more important than others
- Describe the different approaches and types of intervention for important suppliers
- Apply a series of approaches to better manage a supplier
- Put in place arrangements to manage a supplier relationship as appropriate
- Apply simple contract management principles
- Conduct a supplier review meeting
- Manage supplier performance and deal with issues or the need for improvement
- Develop joint working approaches for strategic relationships to collaborate on key initiatives
- Identify how a strategic supplier can help drive business growth or create competitive advantage.
Who Should Attend
- Procurement professionals
- Key stakeholders who interface with or manage suppliers in some way
Overview
- Overview of contract management
Supplier/Contract Manufacturer Strategic Relationship
- What makes a good relationship
- The buyer/supplier relationship
- Why we need an approach for key suppliers and the value possible from a well-managed relationship
- Supplier segmentation and what makes some suppliers important or strategic
Performance Management
- How to define performance levels
- Supplier performance measurement and developing KPIs
- Definitions of the contractual foundation
Motivating Supplier/Contract Manufacturers
- Twin Pillars of Motivation
- Power in relationships motivation
- Managing relationship with suppliers (business-wide) and supplier interface mapping
- Strategic Collaborative Relationships and how to manage them
- Creating joint working and collaboration
Influencing Agreements
- Contractual levers that can be invoked
- The do’s and don’ts of service level agreements
- The seller’s perspective and agenda
Applying Controls
- Conditioning suppliers
- Styles and techniques which can be applied
- Summing Up
LEARNING METHODS USED
In this fun-filled highly experiential training, the training facilitator adopts a coaching and facilitative approach. It is very important to engage the participants in reviewing their own outcomes.
The fun-filled activities are designed to illustrate key issues that the participants are facing in relationship management by using sound supplier management tools to create illustrations, demonstrations and activities such as role plays, Mind exercises, group discussion and presentations.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.