EIEIOTECHNOVATION
← Training programmes

EIEIO / AUTOMATION & EMERGING TECHNOLOGY

Managing Stakeholders and Change

Course outline

2 days
Discuss this programme →

Duration

Managing Stakeholders and Change

2 days

Overview

This seminar was carefully designed to provide the best mix of experience, theory and practice in a professional learning environment. Formal presentations will be brief and used mainly to introduce key concepts and significant elements of stakeholder management. Emphasis is on real stakeholder management and change management case studies, and practical applications through “hands-on” action learning using the ADKAR Model. Throughout the course you will require to have a high level of participation and group involvement to discuss and formulate stakeholder management strategies.

Benefits of Attendance

Participants will leave this seminar able to:

  • Identify & classify stakeholders
  • Conduct a comprehensive stakeholder need assessment
  • Classify levels of importance and ways to influence stakeholders
  • Build competencies to communicate effectively with and influence the different stakeholder’s groups
  • Develop approaches and strategies for change transitioning using the ADKAR Model.

Target Audience

The ideal participants of this seminar are:

  • Business Professionals
  • Project Managers
  • Programme and Project Coordinators
  • Project Sponsors and Project Business Owners
  • Change Managers

DAY 1

  • Strategic management approach
  • Stakeholders and their implications on projects and operations
  • Who are your stakeholders?
  • Involving opposing stakeholders
  • Managing internal and external stakeholders such as suppliers

Activity: Develop a stakeholder plan

  • Stakeholder needs assessment
  • Question checklist for soliciting stakeholders’ needs and expectations
  • Classify levels of importance & ways to influence stakeholders: The power-Influence matrix
  • Isolating stakeholders’ needs and wants
  • Decomposing stakeholders’ needs into specific and measurable project objectives using S.M.A.R.T. technique
  • Stakeholder anxiety and commitment
  • Support from senior management
  • McClelland's three needs theory on personality profiling

Activity: Understanding motives

DAY 2

  • Leadership, Motivation, Communication and People Skills in Managing Stakeholders
  • Leadership competencies
  • Leadership styles
  • Forms of power
  • Team development phases
  • Conflict resolution techniques
  • Motivation theories
  • The communication model
  • Communication channel, message encode and decode, acknowledgement, and communication blockers
  • Effective communication and action steps
  • Selecting the appropriate communication media, informal and formal, written, verbal or visual basing on the communication situation
  • Reading body language (video)
  • Stakeholder Change Management
  • The ADKAR change management methodology: preparing – managing – reinforcing stakeholders and processes for change
  • Ways of deploying project to ease the change transition - using ADKAR change management methodology

Activity: Develop an ADKAR change plan

Best of Class

Documentation such as templates, forms and checklists are provided with the main course material. You may freely use or modify them for use in your organisation. Real case (stories) on challenges: system deployment and change management, change of user groups and effect on project, a new project manager facing difficulties to get team support and loyalty, Project Managers being treated like Project Administrators by the CEO, and many others.

Participants must bring their own stakeholder management issues as case studies for further analytical and critical analyses using the tools and techniques which are taught and discussed in this course. A project group PowerPoint presentation of around 10-15 minutes for the stakeholder, communications and change management will be required on the last day.

The seminar Instructor brings over 15 years of project management experience and provides learning in areas of project management and statistical quality control. Initially working in the sales and marketing for the IT industry for about 7 years.

He then progressed to contribute in the academia. With a first degree in Electronics and a PMP-certified professional since 2003, he earned his PhD in IT from Open University Malaysia and a MSc in IT for Manufacture from University of Warwick, UK. His work in the academia and industry had earned him at the age of 31, becoming the youngest Associate Professor at Universiti Teknologi Malaysia.

Capitalising on his project management experience working with Asia and Middle East clients, he contributes real world case studies and lessons that are beneficial to clients worldwide. In 2002, he developed the Project Management Information System (PROMISE) which is a PMBoK-based workflow and documentation repository for an IT Company, and which has been put to good use for 13 years.

Programme scope, delivery arrangements and suitability are confirmed during enquiry.