Duration
3 days
Introduction
macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.
Who should attend
- People who manage computer networks or computer labs that run macOS
- People who support Mac users
What you’ll learn
- How to use macOS Catalina tools and resources to troubleshoot macOS Catalina
- macOS Catalina features and functionality, including how to find more information
- How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification
Course outline
Installation and ConfigurationParticipants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
User AccountsParticipants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
File Systems and StorageParticipants learn to manage file systems, storage, encryption, permissions, and file sharing.
Data ManagementParticipants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
Apps and ProcessesParticipants install, manage, and troubleshoot apps, and manage documents.
Network ConfigurationParticipants manage basic and advanced network settings and troubleshoot network issues.
Network ServicesParticipants manage network services, host sharing, and a personal firewall.
System ManagementParticipants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.