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macOS Support Essentials 10.12 (Sierra 101)

Course outline

3 days
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Duration

3 days

Overview

macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration.

Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

For Students Enrolled in a Virtual Class:

Each student will need a setup with two (2) devices in order to take the class virtually. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow virtual students to view the presentation on one computer and complete support exercises on the other one.

Objectives

Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to: • Use macOS Sierra tools and resources to troubleshoot macOS Sierra

  • Understand macOS Sierra features and functionality, including how to find more information about macOS Sierra
  • Prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Audience

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Prerequisites

  • macOS knowledge
  • Basic computer navigation skills

Part 1: Installation and Configuration

  • Install macOS Sierra
  • Set Up and Configure macOS Reference
  • Use macOS Recovery
  • Update macOS Software

Part 2: User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage Security and Privacy
  • Manage User Account Passwords

Part 3: File Systems

  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
  • Use Hidden Items, Shortcuts, and File Archives

Part 4: Data Management

  • Manage System Resources
  • Use Metadata and File Search Technologies
  • Manage Time Machine
  • Install Applications

Part 5: Applications and Processes

  • Manage Documents
  • Manage and Troubleshoot Applications
  • Manage Basic Network Settings

Part 6: Network Configuration

  • Manage Advanced Network Settings
  • Troubleshooting Network Issues
  • Manage Network Services

Part 7: Network Services

  • Manage Host Sharing and Personal Firewall
  • Troubleshoot Peripherals

Part 8: System Management

  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues
  • System Troubleshooting

Programme scope, delivery arrangements and suitability are confirmed during enquiry.