Duration
1 day
Overview
This course is designed for personnel responsible for supporting Notes 8.5.X users. The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems.
Contents
Topic 1: The Domino Environment
- Notes client and Domino Server
- Clients that connect to Domino
- Defining technologies
Topic 2: Install Notes
- Install a new Notes user
- Notes software installers
- Obtain the installer package
- Windows security
- Ways to run the installers
- Demonstration: Install Notes Standard configuration software
- Step 1: Start the Notes Standard configuration installer
- Step 2: Installation Path Selection
- Installation directory locations
- Step 3: Custom Setup
- Step 4: Ready to Install and set default Internet clients
- Start the installation
- Step 5: Reboot computer
- Results of the installation
- Step 6: Ready to start Notes
- Install Fix Packs
- Customizing the installation process
- Custom Installation: InstallShield Tuner for Lotus Notes
- Custom installation: Modify configuration files
- Custom Installation: Notes install manifest for Eclipse features
- Update Notes Software and applications
Topic 3: Configure Notes
- Exercise: Client Configuration wizard
- Exercise: Check Notes configuration
- Setup Settings document
- Scripted setup
- Information needed for Notes to start
- Summary: What Notes needs to access Domino
- Start Basic configuration from Standard installation
- Exercise: Create Shortcut to start Basic configuration
- Notes character display sizes
- Notes Standard configuration startup sequence
- Notebook application
Topic 4: Notes-Network-Domino
- Notes connectivity overview
- Network configuration overview
- Basic network connectivity
- Operating system configuration
- Protocol-level connectivity testing
- Network statistics
- Router paths
- Connection problems at startup
- Port settings in Notes
- Locations
- Connection document
- Role of Home/Mail Server
- How Notes locates a Domino Server
- Trace Connections from Notes
- Exercise: Network connectivity
Topic 5: Troubleshoot Notes
- Notes Log
- Debug variables
- If Notes crashes
- Manually kill Notes
- Reset Notes to run Client Configuration wizard
- Run Client Reconfiguration wizard with Notes running
- How to back up user files
- Reinstall, modify, or repair Notes
- Completely uninstall Notes and data files
- Notes Install Cleanup Executable (NICE) tool
- Eclipse error logging
- Eclipse problems
Topic 6: Access Errors
- Sequence of access errors
- Error 1: Contacts not found
- Error 2: Wrong Notes password
- Error 3: Cant find path to server
- Error 4: Failure to authenticate
- Error 5: Server Error: You are not authorized to use the server
- Error 6: User cant create a new or replica database on a server
- Error 7: You are not authorized to access that database
- Error 8: User cant create a document in database
- Error 9: User cant delete his/her own document
- Error 10: User accidentally deletes his/her own document
- Error 11: User cant edit or delete others documents
- Error 12: Certain custom database features are not visible
- Error 13: User cant create local replica of server-based database
- Error 14: User cant open local encrypted database
- Error 15: User cant open encrypted document
- Exercise: Server and database access
- Notes Basic configuration: Sametime
- Notes Standard configuration: Sametime
- Both Notes configurations: Sametime
- Execution Control Lists
Topic 7: Configure Notes Mail
- Message transfer protocols
- Message flow
- Notes Mail configuration
- User Mail database ACL
- Create a Message
- Message format
- Send Message
- Deliver message to user
- Read messages
- User Preferences vs. Mail Preferences
- Make Notes the default mail program
- Mail security
- Exercise: Sign and encrypt message
- User can't open Notes-encrypted message
Programme scope, delivery arrangements and suitability are confirmed during enquiry.