Duration
3 days
OVERVIEW
IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business. The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.
During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people's behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.
This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.
BENEFITS
Upon completion of this program, participants should be able to:
- Understand the concepts behind Lean and how Lean can be applied in IT
- Analyze customer value and translate the voice of the customer to processes
- Understand Lean concepts as customer value, value streams, flow, pull, perfection
- Diagnose and improve processes with value stream mapping
- Problem solving with the Kaizen approach
- Work with the DMAIC improvement cycle
- Designate improvement activities that improve process results
- Understand what behaviors & attitudes are essential within Lean organizations
- Prepare the student to take the Lean IT Foundation Certification exam
Introduction
- The history of Lean
- The key elements of Lean
- The concept of Waste, Variability and Inflexibility
- The five dimensions of Lean IT
Module 2 - The Customer
- Customer Value
- Voice of the Customer
- Value-add and non-value-add work
- Critical-to-quality tree
- Value streams in IT
Module 3 - The Process
- The concept of a process
- SIPOC diagramming
- Creating a Value Stream Map
- Analyzing a Value Stream Map
Module 4 - Performance
- What is performance?
- Key Performance Indicators
- Operational Process Efficiency
- Skills and Knowledge matrix
- Seven basic tools of Quality
- 5 Whys
- Cause & Effects matrix
- Failure Mode Effects Analysis (FMEA)
Module 5 - Organization
- Organizational structure and customer focus
- Performance Dialogue
- Visible Management
- Day Start and Week board
Module 6 - Problem Solving
- Structured Problem Solving
- KAIZEN approach
- Kaizen, Kakushin and Kaikaku
- The DMAIC model
- Kaizen mindset
Module 7 - Behavior & Attitude
- Lean Leadership & Behavior
- How to identify improvement options
- Idea generation techniques
- Solution prioritization techniques
- How to test a solution
- Best and good practice solutions within IT
Module 8 – Leadership in Lean IT
- The concept of standard work for Lean IT Leaders
- The Gemba – as standard work
- Aligning meetings
- The value of creating habits
- Mental models
- Leading meetings
- Day on a life of the Lean IT Leader
- Hoshin Kanri Concepts
- The use of visual management
- Cascading goals – Catchball mechanism
NoteAll sessions contain group activities and case studies to strengthen the understanding of Lean IT and readiness to be applied at respective individual’s organization.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.