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EIEIO / BUSINESS, FINANCE & QUALITY

Lean IT Foundation

Course outline

LITF2 days
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Duration

Lean IT Foundation

2 days

OVERVIEW

Organizations are under constant pressure to improve their services and deliver better value to their customers. Lean IT is a proven methodology that can help transform your organization into a customer-centric, efficient, and transparent organization that can deliver sustainable results to the business.

The Lean IT Foundation training program is designed to provide participants with a comprehensive understanding of Lean IT principles, concepts, and techniques. The course covers all the essential elements required to initiate a Lean IT transformation program and equip participants with the necessary skills and knowledge to participate effectively in the process.

By the end of this training, participants will have a deep understanding of how to apply Lean IT principles to eliminate waste, improve service quality, and streamline their IT operations. Participants will also learn how to create a culture of continuous improvement, foster collaboration, and enhance customer satisfaction.

TARGET AUDIENCE

Any manager or specialist working in an IT organization can benefit from the insights provided by the course.

PREREQUISITES

There are no prerequisites for this course, although a basic knowledge of IT concepts will be helpful.

EXAM INFO

  • 60 minutes duration
  • 40 multiple-choice questions
  • 26/40 required to pass
  • Closed book

CERTIFICATE

Lean IT Foundation

EXAM BODY

APMG

LEARNING OBJECTIVES

At the end of this course, participants will be able to:

  • Understand the concepts behind Lean and how Lean can be applied in IT
  • Analyze customer value and translate the voice of the customer to processes
  • Understand Lean concepts as customer value, value streams, flow, pull, perfection
  • Diagnose and improve processes with value stream mapping
  • Problem solving with the Kaizen approach
  • Work with the DMAIC improvement cycle
  • Designate improvement activities that improve process results
  • Understand what behaviors & attitudes are essential within Lean organizations
  • Prepare the student to take the Lean IT Foundation Certification exam

OUTLINE

  • Introduction of Lean

Introduction

  • The history of Lean
  • The key elements of Lean
  • The concept of Waste, Variability, and Inflexibility
  • The five dimensions of Lean IT
  • The Customer
  • Customer Value
  • Voice of the Customer
  • Value-add and non-value-add work
  • Critical-to-quality tree
  • Value streams in IT
  • Cost of Poor Quality
  • The Process
  • The concept of a process
  • SIPOC diagramming
  • Creating a Value Stream Map
  • Analyzing a Value Stream Map
  • Performance
  • What is performance?
  • Key Performance Indicators
  • Operational Process Efficiency
  • Skills and Knowledge matrix
  • Organization
  • Organizational structure and customer focus
  • Performance Dialogue
  • Visible Management
  • Day Start and Week board
  • Problem Solving
  • Structured Problem Solving
  • KAIZEN approach
  • Behavior & Attitude
  • Lean Leadership & Behavior
  • Organizational Change
  • Change Story

Programme scope, delivery arrangements and suitability are confirmed during enquiry.