Course Overview
This practical two-day programme equips supervisors, team leaders, executives and junior managers with essential skills for leading employees in a factory environment.
The course focuses on daily people-management responsibilities, including communication, leadership, delegation, motivation, coaching, teamwork, accountability and workplace conflict. Manufacturing SOP, safety and quality requirements will be referenced at an awareness level without covering technical procedures in detail.
The course content is adapted from the provided leadership, situational leadership, supervisory skills and employee motivation materials.
Target Audience
- Supervisors and assistant supervisors
- Shift leaders, line leaders and team leaders
- Engineers and executives with team responsibilities
- Junior managers
- Newly appointed and experienced supervisors
Course Objectives
The programme aims to help participants:
- Understand the roles and responsibilities of an effective supervisor.
- Apply suitable leadership approaches for different employees.
- Communicate instructions and expectations clearly.
- Delegate work with proper follow-up and accountability.
- Provide basic coaching and constructive feedback.
- Motivate employees and strengthen teamwork.
- Manage workplace disagreements professionally.
- Develop a practical supervisory improvement plan.
Learning Outcomes
By the end of the programme, participants will be able to:
- Differentiate between managing work and leading people.
- Adapt their leadership approach according to employee capability and confidence.
- Conduct clearer team briefings and workplace conversations.
- Delegate responsibilities with clear standards and deadlines.
- Apply basic coaching and feedback techniques.
- Recognise different employee motivators.
- Build trust, cooperation and accountability.
- Handle basic conflict and difficult behaviour appropriately.
Module 1: Understanding the Supervisor’s Role
- Leadership and management fundamentals
- Transitioning from team member to supervisor
- Operational, leadership and communication responsibilities
- Qualities of an effective supervisor
- Supervisory self-assessment
Module 2: Situational Leadership
- Leading employees with different experience levels
- Assessing competence, confidence and commitment
- Directing, coaching, supporting and delegating
- Adapting leadership to the employee and situation
Module 3: Effective Workplace Communication
- Giving clear instructions
- Active listening and effective questioning
- Checking understanding
- Assertive and respectful communication
- Basic team briefing and handover practices
Module 4: Delegation and Accountability
- Selecting suitable tasks and employees
- Communicating expected results and deadlines
- Setting responsibility and follow-up points
- Monitoring progress without micromanaging
- Strengthening ownership and accountability
Module 5: Coaching and Constructive Feedback
- Difference between instruction, feedback and coaching
- Giving positive and corrective feedback
- Asking effective coaching questions
- Introduction to the GROW coaching model
- Agreeing on improvement actions
Module 6: Motivating Employees
- Intrinsic and extrinsic motivation
- Understanding individual motivators
- Recognition, development and responsibility
- Maintaining fairness and consistency
- Supporting employees during demanding periods
Module 7: Teamwork and Trust
- Characteristics of an effective team
- Establishing clear expectations
- Building cooperation across different roles
- Behaviours that build or damage trust
- Encouraging shared responsibility
Module 8: Conflict and Difficult Conversations
- Common causes of workplace disagreement
- Separating facts from assumptions
- Listening to different perspectives
- Managing emotions professionally
- Clarifying expected behaviour and follow-up
- Escalating serious issues through the appropriate channel
Module 9: Personal Action Planning
Participants will prepare a 30-day supervisory action plan covering:
- One communication improvement
- One employee to coach or support
- One task to delegate more effectively
- One teamwork behaviour to strengthen
- One measurable workplace improvement
Training Methodology
- Interactive presentation
- Group discussion
- Factory-related case studies
- Leadership self-assessment
- Role-play and coaching practice
- Team challenges
- Short quizzes and reflection
- Workplace action planning
Scope
The programme includes general awareness of safety, quality, workplace rules and escalation responsibilities. Detailed technical procedures, machinery operations, production SOP training and disciplinary policy interpretation are outside the course scope.
Propose Trainer
Dr Tan is an experienced corporate trainer, management consultant and business coach with more than 25 years of professional and training experience across various industries. Since 2001, she has delivered programmes in leadership, supervisory development, employee motivation, communication, coaching, team development and performance management.
Her background includes senior human resources, marketing and management roles in multinational corporations and SMEs, as well as professional experience in international banking. She is also a Certified and Accredited Trainer with HRD Corp.
Key Achievements and Professional Background
- More than 26 years of corporate and training experience across various industries.
- Conducting professional training programmes since 2001.
- Former Professor at the University in United Kingdom.
- Teaching experience associated with the University of Wales and University of Greenwich.
- Certified and Accredited Trainer with HRD Corp.
- Featured in “Successful People of Malaysia” by Britishpedia.
- Professional experience in international banking, including Standard Chartered Bank and HSBC.
- Held senior roles in:
- Human resources
- Marketing
- Management
- Corporate training
- Business consulting
- Provided management consulting and business coaching to SMEs and multinational organisations.
Areas of Expertise
- Leadership development
- Supervisory and management skills
- Situational leadership
- Employee motivation and engagement
- Performance coaching
- Team development and teamwork
- Workplace communication
- Conflict management
- Delegation and accountability
- Performance management
- Human resource management
- Customer service
- Sales and marketing
- Business coaching
- Management consulting
Training Approach
Dr Tan adopts a practical and highly interactive facilitation approach that encourages active participation and workplace application. Her training methods include:
- Interactive presentations
- Group discussions
- Workplace case studies
- Role-plays
- Team activities and learning games
- Group presentations
- Reflection and action planning
Her broad corporate and people-development experience enables her to relate leadership concepts to practical supervisory challenges and support participants in applying the learning confidently in their workplace.
*Certificate of Completion will be provided to participants who complete the training.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.