Duration
ITSM with Jira Service Management Foundations Certification Prep
3 days
Outline
Getting Started with IT Service Management
- Get a handle on the basics.
What is IT Service Management (ITSM)?
- Understanding the IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
- ITSM Basic Terms and Practices
- Understanding the ITIL Service Lifecycle
- Understanding the ITSM Maturity Model
ITSM Basics in Jira Service Management
- How effective teams deliver excellent service experiences with Jira Service Management.
What is Jira Service Management?
- Basic Terms in Jira Service Management
- Understanding Who Can Interact with a Service Project in Jira Service Management
- Jira Service Management Features Supporting ITSM Practices
- Basics of User Management in Jira Service Management
- Basics of Customer Management in Jira Service Management
Configuring Jira Service Management for ITSM Projects
- Get familiar with the options.
Configuring Global Settings for Jira Service Management for ITSM Projects
- Enabling Work Categories and Operations in Jira Service Management
- Updating Project Settings for ITSM Projects in Jira Service Management
- Customize Your ITSM Project with Additional Settings and Integrations in Jira Service Management
- Reporting in Jira Service Management
Programme scope, delivery arrangements and suitability are confirmed during enquiry.