Course Objectives
This five-day practitioner course focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release
Management processes, complemented by an effective Configuration Management process. It is aimed at optimizing quality of service by responding to the need for changes in a controlled and time-effective manner, while also keeping information about the infrastructure up-to-date and relevant.
Course Benefits
. Set up and manage a configuration management database to improve your organizations IT infrastructure.
. Configure coding systems, attributes, and naming conventions and the key concepts that will help you avoid problems.
. Effectively manage requests for change to promote company efficiency and flexibility.
. Prioritize any necessary changes within an IT model and institute those changes that will have greatest impact on your organization.
. Identify links to other ITIL processes to ensure that your organization has an effective change and configuration management function.
Target Audience
This course is designed for ITIL Process Practitioners, ITIL Process Owners and any IT professionals who will participate in the managing, organizing and optimizing of one or more of the covered processes in their organization. IT operations, technical, or IT management personnel requiring more information about ITIL best practices. Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
At the end of this course you will be able to:
. Understand the ITIL model sufficiently to be able to develop, implement and manage an Integrated
Change and Release Management framework, using Configuration Management as a critical component
. Understand best practices for requesting, assessing, approving and deploying changes to IT services, and be able to relate how these processes contribute to an increase in functionality and quality of IT services
. Organize, manage and improve the Release and Control Processes
. Define and implement procedures related to these processes
. Learn about in depth concepts of Release and Control
. Learn about specific tasks and responsibilities of Configuration, Change and Release Management
. Establish interfaces between Release and Control Processes and other processes
. Create reports and understand which KPI are useful
Prerequisites
. The ITIL Foundation Certificate.
:: Course ITIL Practitioner: Release & Control ::
Day 1
. Course Introductions
. I.T. Service Management and Release and Control Process Relationships
. Continuous Service Improvement Program
. Establishing Release and Control assignment
Day 2
. Concepts of Release and Control – Configuration Mgmt
. Concepts of Release and Control – Change Management
. Change Advisory Board agenda assignment
. Concepts of Release and Control – Release Management
. Assignment – Initiating Configuration Management
. Why Release and Control?
. Roles & Responsibilities
. Configuration Management process activities
. Configuration Management design considerations
. Data model assignment
Day 3
. Change Management process activities
. RFC Assignment
. Change Management planning
. Release Management processes
. Release Management planning
. Rollout assignment
. Communication & Strategy
Day 4
. CAB Meeting Assignment
. Reviewing and reporting
. Tool selection
. Awareness campaign assignment
. Communications and strategy
. Release and Control summary
. Individual Assignment
Day 5
. Mock examination preparation
. Mock examination
. Review and examination preparation
. Practitioner examination
. Review
Programme scope, delivery arrangements and suitability are confirmed during enquiry.