DURATION
5 days
Course Objectives
This five-day practitioner course focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes, complemented by an effective Configuration Management process. It is aimed at optimizing quality of service by responding to the need for changes in a controlled and time-effective manner, while also keeping information about the infrastructure up-to-date and relevant.
Course Benefits
Set up and manage a configuration management database to improve your organizations IT infrastructure.
Configure coding systems, attributes, and naming conventions and the key concepts that will help you avoid problems.
Effectively manage requests for change to promote company efficiency and flexibility.
Prioritize any necessary changes within an IT model and institute those changes that will have greatest impact on your organization.
Identify links to other ITIL processes to ensure that your organization has an effective change and configuration management function.
Target Audience
This course is designed for ITIL Process Practitioners, ITIL Process Owners and any IT professionals who will participate in the managing, organizing and optimizing of one or more of the covered processes in their organization. IT operations, technical, or IT management personnel requiring more information about ITIL best practices. Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
At the end of this course you will be able to:
Understand the ITIL model sufficiently to be able to develop, implement and manage an Integrated Change and Release Management framework, using Configuration Management as a critical component
Understand best practices for requesting, assessing, approving and deploying changes to IT services, and be able to relate how these processes contribute to an increase in functionality and quality of IT services
Organize, manage and improve the Release and Control Processes
Define and implement procedures related to these processes
Learn about in depth concepts of Release and Control
Learn about specific tasks and responsibilities of Configuration, Change and Release Management
Establish interfaces between Release and Control Processes and other processes
Create reports and understand which KPI are useful
Prerequisites
The ITIL Foundation Certificate.
Day 1
Course Introduction
I.T. Service Management and Release and Control
Process Relationships
Continuous Service Improvement Program
Establishing Release and Control assignment
Day 2
Concepts of Release and Control – Configuration Management
Concepts of Release and Control – Change Management
Change Advisory Board
Concepts of Release and Control – Release Management
Assignment – Initiating Configuration Management
Why Release and Control?
Roles & Responsibilities
Configuration Management process activities
Configuration Management design considerations
Data model assignment
Day 3
Change Management process activities
RFC Assignment
Change Management planning
Release Management processes
Release Management planning
Rollout assignment
Communication & Strategy
Day 4
CAB Meeting Assignment
Reviewing and reporting
Tool selection
Awareness campaign assignment
Communications and strategy
Release and Control summary
Individual Assignment
Day 5
Mock examination preparation
Mock examination
Review
Programme scope, delivery arrangements and suitability are confirmed during enquiry.