Duration
3 days
Overview
The ITIL® 4 Specialist: Sustainability in Digital & IT explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL’s Service Value Chain and ITIL practices.
The module highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.
This module will be assessed by a closed book multiple choice question examination. In addition, the “ITIL 4 Specialist: Sustainability in Digital & IT” module will also include case study assignments, as part of the assessment process.
Target Student
ITIL® 4 Specialist Sustainability in Digital & IT is aimed at:
- IT/ Digital/ Service Strategists
- Service Designers/ Architects
- Product/ Service Managers
- ITSM Managers and aspiring ITSM Managers
- Managers of all levels involved in shaping direction and or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
Learning Objectives
At the end of this course, participants will be able to:
- Understand the key concepts of sustainability
- Understand the value, benefits, costs, and risks of sustainability
- Understand how digital and information technology support sustainability
- Know how to plan sustainability for an organization
- Understand how organization sustainability is assessed, maintained, and improved
Module 1: Introduction
- Key concepts of sustainability
- Digital technology, IT services, and sustainability
- Benefits of sustainability
Module 2: What is the vision?
- Role and structure of the sustainability vision
- Sustainability models, issues, and concepts
- Digital sustainability
- Materiality assessment
Module 3: Where are we now?
- Understanding the context
- External and internal assessment
- SWOT Analysis
- Audits
Module 4: Where do we want to be?
- Defining sustainability objectives
- Justifying sustainability objectives
Module 5: How do we get there?
- Strategies of sustainability
- Embedding sustainability into the service value system
- Planning recommendations
Module 6: Take action
- Taking sustainable action
- Sustainability in VUCA environments
- Ongoing activities
Module 7: Did we get there?
- Sustainability measurements
- Sustainability reporting
Module 8: How do we keep the momentum going?
- Continuous orientation
- Governance and audit
- Communication
- Collaboration
- Innovation
- Staying up to date
Programme scope, delivery arrangements and suitability are confirmed during enquiry.