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ITIL® 4 Specialist - Plan, Implement and Control

Course outline

3 days
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Duration

3 days

Overview

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices

  • Change Enablement
  • Deployment Management
  • Release Management
  • Service Configuration Management
  • IT Asset Management

Exam voucher in included with this training.

Target Student

This training is a valuable investment for IT professionals who aiming to strengthen cross-practice collaboration and optimize service value streams within their organisations.

This course is aligned with the latest ITIL framework and ITIL certifications.

Learning Objectives

This course will help you to:

  • Understand the principles, value, and challenges of ITIL 4’s five management practices.
  • Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
  • Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
  • Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
  • Apply metrics and practice success factors to continually improve performance.
  • Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.

Prerequisites

Required: ITIL® 4 Foundation Certificate

Introduction

Change Enablement:

  • Ensure effective, safe, and timely realization of changes to meet stakeholders’ expectations
  • Minimize negative impacts of change
  • Balance effectiveness, throughput, governance, compliance, and risk control for all changes
  • Adapt to various change development approaches

Deployment Management

  • Deploying or removing products, services, and components across controlled environments
  • Establishing effective approaches to deployment across the organization
  • Ensuring effective deployment within the organization’s value streams

Release Management:

  • Establish and maintain effective approaches to the release of services and service components
  • Ensure the effective release of services in organisational value streams and service relationships
  • Reduce risks and losses resulting from releases

Service Configuration Management:

  • Collecting and managing configuration items (CIs)
  • Providing efficient configuration information, optimizing costs
  • Improve risk management
  • Manage the capacity, availability and security of IT services and components

IT Asset Management:

  • Ensure that the organisation has relevant information to enable informed decisions throughout the lifecycle of its IT assets
  • Continually monitor and optimize the utilization and maintenance of IT assets
  • Increase compliance with legal and regulatory requirements
  • Increase alignment of IT investments with evolving business objectives and needs

Programme scope, delivery arrangements and suitability are confirmed during enquiry.