Duration
3 days
Overview
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
- relationship management practice
- supplier management practice
- service level management practice
- continual improvement practice
- information security management practice.
Exam voucher in included with this training.
Target Student
IT professionals aiming to strengthen cross-practice collaboration and optimize service value streams within their organizations.
Learning Objectives
This course will help you to:
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model
Prerequisites
Required: ITIL® 4 Foundation Certificate
Module 2: Relationship Management
- Establish a common approach to relationships and relationship management across the organisation
- Ensure successful relationships within and outside the organisation
- Promote shared goals, collaboration, open communication, and conflict prevention
- Identify and manage stakeholders and their interests
Ensure effective use of third-party services by establishing a common approach to sourcing strategy and manage supplier relationships
- Maintain control on active and planned supplier contracts and services
- Define strategies for evaluating and selecting suppliers, ensuring consumed services meet agreed service levels, optimise cost, understand and control risk
- Improve customer satisfaction and loyalty
Module 4: Service Level Management
- Ensure effective use of third-party services by establishing a common approach to sourcing strategy and manage supplier relationships
- Maintain control on active and planned supplier contracts and services
- Define strategies for evaluating and selecting suppliers, ensuring consumed services meet agreed service levels, optimise cost, understand and control risk
- Improve customer satisfaction and loyalty
Module 5: Continual Improvement
- Ensure effective use of third-party services by establishing a common approach to sourcing strategy and manage supplier relationships
- Maintain control on active and planned supplier contracts and services
- Define strategies for evaluating and selecting suppliers, ensuring consumed services meet agreed service levels, optimise cost, understand and control risk
- Improve customer satisfaction and loyalty
Module 6: Information Security Management
- Ensure effective use of third-party services by establishing a common approach to sourcing strategy and manage supplier relationships
- Maintain control on active and planned supplier contracts and services
- Define strategies for evaluating and selecting suppliers, ensuring consumed services meet agreed service levels, optimise cost, understand and control risk
- Improve customer satisfaction and loyalty
Programme scope, delivery arrangements and suitability are confirmed during enquiry.