Duration
3 days
Overview
Using the ITIL framework, this module provides vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.
This certification extend the main ITIL 4 framework and provide organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.
This module will allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance and enable career development opportunities in Cloud Services.
Target Student
ITIL® 4 Specialist Acquiring & Managing Cloud Services is aimed at:
- C-level (and aspiring C-level)
- Cloud architects and cloud consultants
- Procurement and Capture Manager considering procuring cloud services
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
Learning Objectives
At the end of this course, participants will be able to:
- Understand the role of cloud services in an organization
- Know how to define an organization’s requirements and readiness to adopt cloud solutions
- Know how to identify the types of cloud services and understand their applicability to an organization’s context
- Understand how cloud services are selected and procured
- Know how to onboard and offboard cloud services
- Know how to manage the use of cloud services
- Know how to evaluate and improve a cloud strategy
Module 1: Introduction
- What is the cloud?
- Cloud services
- Role of cloud in digital transformation
- Sustainability objectives
- Governance
Module 2: Explore: Can the organization benefit from the cloud?
- Cloud’s role in strategy
- Cloud strategic positioning
- Value: Outcomes, costs, and risks
- Formulating the initial cloud strategy
Module 3: Engage: Meeting a cloud service provider
- CSP landscape
- Requirements
- Cloud readiness assessment
- Cloud strategy and cloud service requirements
Module 4: Offer: Selecting the right services and service provider
- Desired minimum return on investment
- Communicating requirements
- Requesting and reviewing proposals
- Defining and communicating a business case for cloud services
Module 5: Agree: Negotiating and planning
- Value co-creation
- Cloud service agreements
- Share responsibility model
- Charging models
Module 6: Onboard (and offboard): Moving to the cloud
- General considerations
- Migrating to the cloud
- Security and compliance considerations
Module 7: Co-create: Enabling value
- Operating model alignment
- Value co-creation drivers in practice
- Managing the optimization of cloud service consumption
- Managing cloud service quality
- Cloud tools for value co-creation
Module 8: Realize: Measuring and improving
- Maintaining operating model alignment
- VUCA and the value cocreation map
- Continual improvement
Programme scope, delivery arrangements and suitability are confirmed during enquiry.