Duration

ITIL® 4 Practitioner Continual Improvement Training

1 day

Who should attend

This ITIL® 4 Practitioner Continual Improvement Course is specifically designed for professionals who are committed to driving operational excellence and value creation within their organisations through continuous improvement practices. It is highly beneficial for:

IT Support Members
Enterprise Architects
Project Managers
Quality Assurance Managers
Project Coordinators
Business Leaders Executives
IT Operations Leaders

Prerequisites

To attend this ITIL® 4 Practitioner Continual Improvement Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL®

Module 1: Introduction to Continual Improvement

Key Concepts
Purpose and Benefits
Success Factors and Key Metrics
Key Terms or Concepts

Module 2: Value Streams and Processes

Processes of the Practice
Inputs and Outputs
Key Activities
Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

Roles and Competences of the Practice
Responsibilities of the Key Roles of the Practice
Position the Practice in the Organisational Structure

Module 4: Information and Technology

Information and Technology Support and Enable the Practice
Activities Have HIGH Dependency on Automation Tools
Learn Tips and Recommendations

Module 5: Partners and Suppliers

Understand the and Suppliers in the Practice Role of Partners
Dependencies of the Practice on Third Parties
Partners and Suppliers Can Support the Practice

Module 6: Continual Improvement Capability Development

ITIL Capability Model
ITIL Guiding Principles

Exam Information

The ITIL® 4 Practitioner Continual Improvement Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of continual improvement. The following information provides insight into the structure of the ITIL® 4 Practitioner Continual Improvement exam.

Question Type: Multiple-Choice
Total Questions: 20
Total Marks: 20 Marks
Pass Marks: 65%, or 13/20 Marks
Duration: 30 Minutes
Open Book/ Closed Book: Closed Book

Programme scope, delivery arrangements and suitability are confirmed during enquiry.