Duration
5 days
Overview
The ITIL®4 Managing Professional Transition module is designed to allow ITIL® v3 candidates who have already
invested to easily transition across to ITIL®4. They can gain the designation of ITIL®4 Managing Professional via one
course and one exam.
Benefit of ITIL®4 MPT
- Upgrade your skill from ITIL®v3 to ITIL®4
- Increase understanding of service management with an updated version of ITIL
- Be prepared for the implementation of ITIL®4 in your organization
Who Should Attend
This course is for professionals seeking the opportunity to enhance their career by achieving certification in ITIL®4
Managing Professional Transition module. This course is especially useful for:
- IT Managers
- Application Developers
- IT Consultants
- Project Managers
- Business Process Professionals
- Systems Integrators
- Business Analysts
- IT Operations Managers
- Service Desk Managers
- IT Operations and Support Professionals
Learning Objectives
- Understanding of Key concept of IT Service Management
- Understanding of ITIL®4 Specialist Create, Deliver and Support
- Understanding of ITIL®4 Specialist Drive Stakeholder Value
- Understanding of ITIL®4 Specialist High Velocity IT
- Understanding of ITIL®4 Strategist Direct Plan and Improve.
Outline
Foundation
- Understanding of key concepts of IT Service Management
- Four dimensions of Service Management
- Service Value System
- Seven principles of ITIL
- ITIL Service Value Chain
- 18 ITIL practices
Create Deliver and Support
- Creation of services
- Integration of different value streams and activities
- Supporting practices, methods and tools
- Understanding of service quality and improvement methods
Drive Stakeholder Value
- Conversion of demand into value via IT enabled services
- Understanding of SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping
- Understanding of tools to increase the stakeholder satisfaction
- Managing and integrating stakeholders.
High Velocity IT
- Functioning of digital organizations and digital operating function in high velocity environments
- Working practices such as Agile and Lean, and technical practices and technology such as Cloud, Automation and Automatic testing Direct Plan and Improve
- Impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
- Understanding of practical and strategic method for planning and delivering continual improvement with necessary agility.
CERTIFICATION
ITIL®4 Managing Professional Transition Certification Information:
- Exam Duration : 90 Minutes
- Exam Format : Multiple Choice
- Number of Questions : 40
- Exam Pass Mark : 28 out of 40 (70%)
- Electronic Devices Permitted : No
- Open Book : No
Prerequisite
To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.