ITIL® 4 Digital & IT Strategy

Duration

3 days

Course Description

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.

The course provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.

The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

Course and Learning Objectives

At the end of the course, participants will be able to:

• Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities
• Understand how to leverage digital strategy to react to digital disruption
• Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
• Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• Understand the risks and opportunities of Digital & IT Strategy
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy

Target Audience

The course aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

Pre-requisites

• ITIL 4 Foundation certificate
• minimum of 3-years of IT managerial experience.

About the Examination

Candidates must pass all the Case Study assignments in order to take the exam.

Case study assessment:

Open book, consists of 4 assignments based on a case study. Pass score is 75% (30 out of 40 marks). 3 assignments of 60 minutes, 1 assignment of 90 minutes in the group work format, or 4 individual written assignments of 60 minutes each in individual format.

Exam:

60 minutes of closed book with 30 multiple choice questions. The pass score is 70% (21 out of 30 questions. The exam can be taken Online.

Certificate

ITIL® 4 Digital and IT Strategy

Credits

Upon successfully achieving the ITIL Foundation certificate, student registered with PMI will be recognized with 21 Professional Development Units (PDU’S).

Course Outline

Key Concepts of Digital and IT Strategy

• Digital, Information, and Communication Technology
• Digital Transformation
• Services, Products, and Competitive Advantage
• Tiers of Strategy
• Business Models
• Operating Models

Strategy and the Service Value System

• Opportunity & Demand
• Value
• Governance
• ITIL Guiding Principles
• Continual Improvement
• ITIL Practices

What is Vision?

• Disruptions
• Vision
• Digital Disruptions
• Balanced Strategic Focus
• Positioning Tools for Digital Organizations

Where Are We Now?

• Environmental Analysis
• Opportunity Analysis
• Digital Readiness Assessment

Strategic Planning

• Financial Aspects of Digital and IT Strategy
• Business Models for Strategy Planning
• Portfolio Optimization

Strategic Approaches

• Strategic Approaches for Digital Organizations
• Strategic Approaches for Operational Excellence
• Strategic Approaches to Evolution
• Strategic Approaches to Social Responsibility and Sustainability

Managing Strategic Initiatives

• How Strategies are Implemented
• Coordinating Strategy and Strategic Initiatives
• Leading Digital Transformation
• Digital Leadership

Measuring Strategy

• Key Facts about Measurement
• Measuring a Strategy
• Instrumenting Strategy

How Do We Keep The Momentum Going

• Long-Term Momentum: Ensuring Organizational Viability
• Short-Term Momentum: Parallel Operation

Managing Innovation and Emerging Technologies

• Managing Innovation
• Formal Approach to Innovation Management
• Culture that Supports Innovation
• Approaches to Innovation
• Evaluating and Adopting Emerging Technology

Managing Strategic Risk

• Risk Management
• Risk Identification
• Risk Posture
• Risk Treatment

Programme scope, delivery arrangements and suitability are confirmed during enquiry.