Duration
5 days
Audience
- Service and Support Employees (1st & 2nd level)
- Service Desk Employees
Essential
- The following E-Learnings are included in posting ITSP70:
- SAP01E SAP Overview
- SAP129 SAP Navigation 2009
- NW001 Technology Solutions Powered by SAP NetWeaver
- SM001 Introduction to SAP Solution Manager
- SM530 ITIL with SAP Solution Manager * These E-Learnings have to be executed in self-study before the start of the course.
Recommended
- Knowledge of information technology
- Basic knowledge of business processes
At Course Completion
- Get basic knowledge of SAP products (SAP Business Suite and SAP NetWeaver)
- Understand the architecture of the SAP NetWeaver Application Server
- Explain the different scenarios of the SAP Solution Manager and the use of the Solution Manager Service Desk for notification processing
- Learn basics of root cause analysis and the functional areas
- Get a basic understanding of system monitoring environments including the use of proactive monitoring and evaluation of Early Watch Alert Reports
- Learn tools for detecting Data Inconsistency and dealing with the ABAP Debugger
Course Outline
- SAP Product Overview
- Short Introduction to SAP NetWeaver
- Architecture of the SAP NetWeaver Application Server ABAP and JAVA
- Types of work processes, Server processes and there functionalities
- Technology components in the Internet environment
- Basics of relational databases
- SAP transport management for ABAP and Java including enhanced CTS
- Presentation of the functions of the SAP Solution Manager
- Introduction to the areas Service Desk, Incident Management and Change Request Management
- Early Watch Alert Reporting: ABAP & Java
- Solution Monitoring and System Monitoring
- Introduction to the End to End Root Cause Analysis including Wily Introscope and BMC AppSight
- Data Inconsistency Analysis
- Working with the ABAP Debugger
Programme scope, delivery arrangements and suitability are confirmed during enquiry.