Duration
5 days
Course Outline
Introduction to the Bootcamp Training
- Bootcamp Introduction
- Audio Quality Introduction
- Learning goals and Download Resume Template
- How to mentally prepare for technical learning
- Content updates for this Bootcamp
- Understanding the real job environments, job titles and basics
Live Recording: Training concept, VMware Basics, Server and Client
- Training concept Information
- How to build home hands on lab or get one online
- Lecture and Domain Controller Demo using Active directory
- Virtulization VMware ESXi basics and Server VM Installation
- Server and Server Tools Info
- Understanding Domain controller and Helpdesk Account
- Working inside domain network and finding more information
- Windows 10 Power Tools (Learning and Demo)
- Local Computer management and AD RSAT Tool (Practice)
Active Directory and Group Policy Training
- Active Directory Practice (learning Only)
- Active Directory Users and Computers Management (Practice)
- Other ways to manage Active Directory (Learning Only)
- Free AD Management tools (Practice)
- Group Policy Training for IT Support (Practice)
Inventory, Asset Management Systems
- Inventory, Asset Management Systems skills for IT Support (Practice)
Software Installation and Software Deployment skills
- Software Installation and software deployment (Learning Only)
- Software Deployment Skills for IT Support Professionals (Practice)
Office 365 Administration for IT Support
- Office 365 Admin Portal (Learning Only)
- Office 365 Web Outlook (Learning only)
- Office 365 Exchange and Local Exchange Basics (Learning Only)
- Outlook Desktop Application (Learning Only)
- Office 365 Trial Account (Practice)
- Exploring the office 365 administrator interfaces (Practice)
- Create Office 365 User (Practice)
- How to add multiple users in 365
- Create and Manage Groups, Restore Groups with CLI (Practice)
- Manage Administration Delegation in both (GUI and CLI Mode) (Practice)
- Managing Office 365 Multi-factor Authentication (Practice)
- Managing Office 365 Multi-factor Authentication (One-Time Password) (Practice)
- Troubleshoot Mail Flow in Microsoft 365 (Practice)
- Monitor Service Heatlh and Analyze Reports (Practice)
Azure Management Skills for IT Support
- Cloud (Azure) users and group management skills for IT Support
- Understanding Cloud Computing (Lecture Only)
- What is Azure and Creating accout in Azure for Practice (Learn and Practice)
- Create users in Azure Portal (Lecture and Demo)
- Create and mange users in Azure Active Directory (Lecture and Demo)
- Create and manage groups in Azure Active Directory
- Password reset training in Azure (Lecture and Demo)
Modern desktop management skills for IT Support
- Update Comliance with Microsoft Azure (Demo)
- Implement Conditional Access (Demo)
- Configuring and managing Azure AD Join (Demo)
- Configuring Hybrid Azure AD Join
- Getting started with Microsoft Endpoint Manager (Lecture)
- Manage Device Enrollment into Microsoft Endpoint Manager (Demo)
- Enrolling devices into Microsoft Endpoint Manager (Demo)
- Create and apply a Configuration profile Microsoft Endpoint Manager (Demo)
- Modify an assigned Configuration profile policy MS Endpoint Manager (Demo)
- Monitor device and user activity in MS Endpoint Mangager (Demo)
- Configure and deploy Microsoft 365 Apps using Microsoft Endpoint Manager (Demo)
Ticketing Systems Training for IT Support
CMD training for IT Support Professionals
Hardware Technical skills for IT Support roles
- Hardware Technical Skills Part 1
- Hardware Technical Skills Part 2
- Hardware Technical Skills Part 3
IT Support Interview Preparation
- IT Support Technical Test Preparation
- Interview Q&A Document
Programme scope, delivery arrangements and suitability are confirmed during enquiry.