DURATION
3 days
The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based IT Service Continuity Management process, within the context of an organization’s overall business-focused services framework.
Objectives
The IT Service Continuity Management course provides practical guidance on the planning and implementation of a comprehensive IT Service Continuity plan that underpins an organization’s overall Business Continuity plan.
To prepare delegates for the ISEB Practitioner qualification.
Who should attend?
IT practitioners who wish to gain practical experience in the field of IT Service Continuity Management, or who wish to extend their range of understanding of the subject
Topics covered include:
Planning for the implementation of IT Service Continuity Management
Carrying out a comprehensive business impact analysis, and producing a report of the findings
Carrying out a comprehensive risk analysis of the IT Infrastructure, and making recommendations for reducing the likelihood and/or probability of identified threats
Formulation of a strategy for IT Service Continuity that is in-line with business requirements
Implementing the recovery plans and risk reduction methods identified in the analysis and strategy phase. Identifying roles and responsibilities. Devising a testing schedule
Implementing ongoing operational activities, including maintaining education, awareness and testing plans, and the interface to Change Management
Understanding the interdependencies between IT Service Continuity Management and other IT and Service Management processes
This is a version-specific reference outline. Confirm the current syllabus and delivery arrangements with EIEIO.